Care.comReviews of care.com

Response from Care.comAug 21, 2023

Thank you for your feedback, Camilla. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016513 when you message. Thank you.

Response from Care.comNov 14, 2023

Hi Jena, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016480 in your response.

Response from Care.comAug 16, 2023

Hi Amy, I'm very sorry for your frustration. Please reach out to us through the Help Center contact us link at help.care.com. Or send us a PM on Facebook or DM us on Twitter or Instagram. We would be happy to review their account and assist you.

Response from Care.comAug 18, 2023

Thank you for your feedback, Denise. We're sorry to hear that our service did not meet your expectations. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016450 when you message. Thank you.

Response from Care.comAug 15, 2023

Thank you for your feedback, Jo. We're so sorry your search hasn’t gone as well as you’d hoped. We can assure you that we've had many happy members make great connections using our service. We've sent you an email. We really hope this helps. If you need further assistance or have questions, you can any time reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016435 when you message. Thank you.

Response from Care.comAug 30, 2023

So happy to hear you have found many jobs on our site Cee Cee. I'm sorry to hear you ran into some scams though. Please let us know who these members were so we can investigate and make sure to report any members you feel are suspicious right through the report feature in your message string with them. Also, please check out our Safety Center for tips on how to avoid online scams: https://www.care.com/about/safety/caregiver-safety/. Lastly, to avoid site issues, make sure you are always using the most up to date version of our mobile app and when you are on our DT site, make sure your browser is the most up to date version. If this doesn't work or you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016434 in your response.

Response from Care.comAug 15, 2023

Thank you for your feedback, Katherine. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, require assistance in reviewing your account's billing history or seek tips to enhance your search, please feel free to contact us at any time through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-016421 in your response. Thank you.

Response from Care.comNov 14, 2023

Hi John, I’m sorry you are having trouble reaching us. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-016395 with your message.