Care.comReviews of care.com

Response from Care.comDec 4, 2023

Thank you for your feedback, John. We're sorry to hear that your experience with our platform did not meet your expectations. We would be happy to help with any questions or concerns you may have. You can anytime reach out to us through our Help Center contact us link at help.care.com, through Facebook Messenger or via email. Please include Reference Number REV-018427 when you message. Thank you.

Response from Care.comDec 18, 2023

Hi Michael, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018422 when you message.

Response from Care.comDec 19, 2023

Hi Shanna, All caregivers are required to complete our background check - CareCheck - to join our platform. A CareCheck is included in your premium membership at no additional cost. Only basic members may incur a separate screening fee. This is an annual screening fee. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-018416 in your response.

Response from Care.comDec 18, 2023

Hi Kay, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-018413 in your response.

Response from Care.comNov 30, 2023

Thank you for your feedback, Kaj. If you need assistance with your search or have questions regarding our services or your billing history, please do not hesitate to reach out to us. You can anytime contact us through our Help Center contact us link at help.care.com or via email. Please include Reference Number REV-018408 when you message. We would be more than happy to help. Thank you.

Response from Care.comDec 19, 2023

Hi Courtney, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-018397 in your response.

Response from Care.comDec 19, 2023

Hi Jerry, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-018396 when your message.

Response from Care.comNov 28, 2023

Hi Crystal, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018380 when you message.