Care.comReviews of care.com

We booked pet sitter in advance; got confirmation paid for service, got an initial message from a sitter, then night before needed care got cancellation. Contacted care.com they stated they will find a replacement. We never heard back from them. Being that this is holiday weekend it took me 4 hours and over 25 phone calls to local pet care and kennel places to finally find someone that will take care of our dog. Although it’s the least preferred care (kennel vs pert sitting at our home) we are grateful that even that was available. I will never go to care.com again. In addition to it all if i cancelled 10 hours prior to confirmed booking I would have to pay penalty.

I canceled my subscription, or so I thought, on my phone app about six months ago. Today, I was reviewing my bank statement and noticed a charge from them only to realize that they never stopped charging me for a service I attempted to cancel. When I called the number on my bank statement for them, the response was essentially "We will cancel it now that you've called, but you should have read the small print on the terms of agreement that you agreed to when you set up your account. We do not issue refunds." I know it's only like $10/month, but still. That adds up and it's the principle of it for me. Not to mention that when I WAS using the service, I'd still get requests for amounts lower than I listed or for dates I had already stated I was unavailable for or for things I did not advertise that I could help with. Incredibly disappointed with this service. I just went to see the new Wonka movie last night and there is a scene where Wonka is swindled into signing something with a ton of fine print that he couldn't read. That's what this experience feels like.

AVOID THEM Care.com is a bad company and I'm sure will be out of business soon. I enrolled to try the service, but the experience was essencially "give the credit card, make the payment, and then the company let you alone, in a service where safety is a priofity" The core business of the company should be "provide a caregiver service in a safe environment", but they are opposed to that. In my first experience, I couldn't talk to a person, and the chat representative offered me to "make my own arrangements with the suggested caregiver". Good thing for them: they connected me to a caregiver. Bad thing for them: They don't guarantee the safety of the service, so, if something bad happens, they would essentially be not involved. That,, is like getting the first person in the street, with access to your house, to your loved ones, WITHOUT any safety. So, I cancelled my service and will work only with professional people, who can talk, and who is responsible, instead of a scam service which is focused on developing a website and charge subscriptions.

This is a scam. I signed up for a month paying a one off £20 in September. Since then they have taken £25 out of my bank account per month. There is absolutely no access via email or on their website to speak to anyone or to stop these payments and get a refund. They now have literally stolen £75. Do not use!

Do not sign up. They’ll charge your card without authorization for a background check without any notice. And they’ll refuse to refund you no matter the circumstance. Terrible customer service.

Care.com is a joke. The website and the app are junk. You still have to run your own background checks. We interviewed several people who just completely flaked. You have to pay even to just read messages. Don't waste your money

Care.com continually try to remove my negative review and experience claiming firstly that the review is fake, and then secondly that it’s a review for a different domain (aka competitor). Shame on you, care.

I would not even give it one star. This is a scam. The people are not verified as they say and I paid the additional fee for background checks and can’t use it. I contacted the “chat” for customer support. They emailed and asked to verify the purchase. When I sent the screen shot as requested they still closed the ticket. Paid $50 over two months for nothing. The supposed care givers all have fake references. And there is no way to report things without saying who you are. Don’t use this cite.