Care.comReviews of care.com

The people you hire from here in my experience are not up to par with industry standards. The company is scam who get you to subscribe and keep charging your credit card monthly, quarterly or annually without any refunds allowed. The website is not functioning to downgrade or cancel the subscription, conveniently says that it will be billed again on the next billing cycle after I called and cancelled with their representative. They asked me to contact them in reply to my review and this is what the website said: How do I contact Care.com customer service? Jan 5, 2024 You can contact the Member Care team using the following: For members with a Basic membership, we have our Frequently Asked Questions available in the Help Center for answers. To reach out to our Member Care team via email or chat, you must upgrade your account. Got someone on chat had no idea what I was talking about

I belonged for 3 years and then all the sudden couldn’t log in to my account in spite of paying every month membership. No ability to contact customer service whatsoever, tried for months to email for help. I lost my profile, all my good reviews from employers and it was an extremely frustrating ordeal. Don’t trust Care.com

Terrible site. Extremely expensive. They don’t even give you an invoice. I paid $60 to find only 1 nanny who was available part time for 5 days. Total waste of money. Better go with local Facebook groups!

Care.com - I signed up for one month and have been billed relentlessly, despite cancelling. Since cancelling I can no longer log in to my account to get any sort of customer service or make any contact with the vendor. Such TERRIBLE service. Phone number is not answered, don't waste your time calling it. Info email is not monitored. I have resorted to getting my credit card company involved to cancel the transactions for a service I did not authorise for more than ONE MONTH. DO NOT RECOMMEND.

impossible to cancel my subscription. the website takes me on an endless login loop. no phone number to call. they've made hundreds off me since I tried to cancel the last time.

I used care as one of my options over the years to find caregivers and up until the last year or so they were great to work with. There were some limitations such as them not having workmans comp insurance for people with disabilities (had to buy that through my states options) and I did feel like their payroll company was much more expensive than necessary but it kept me legal while I focused on work and family. This last go round they would not post my jobs for over a week even though it was the exact same listing that I have used for years outside of hours and pay rate increases. Continued to chat and initially they refused to give me a number despite my telling them there was no number on my billing statement. I finally made a complaint through the BBB and they then closed my membership and refunded me partially for my plan (they shorted me 25 bucks because they charged me for the time I couldn’t use the account the full monthly rate instead of the discounted monthly amount). I will likely have to learn of other options and resources for caregivers at this point. ETA: the same email I am using here is what was used for my care account. I had to dispute their charges with my bank and the BBB. Please look at your records and stop acting like you are confused as to who I am and what I have had issue with.

I used care.com in late September of this year to find a CNA to escort my 92 year old mother-in-law to my wife’s sister’s end of life service, who died of cancer. I was able to connect with a care giver and all went well, until I tried to cancel. The Care.com website says you can cancel any time. So I canceled. When you do the website immediately logs you out and you get NO Confirmation. On Oct 29th they charged my card again. I thought I had canceled. So I got back on the site, logged in (?) and canceled again. Again immediately it logged me out, no confirmation. I tried to call. No answer on the phone. I tried chat. Have to be a premium member. So I called my bank. Told them the situation reported it as fraud disputed the charge and canceled the card. The bank reversed the charge. Yesterday I noticed they somehow got my new card number and again charged me, not only yesterday, but on November 29th. Again I canceled my card, reported them to my bank. I have canceled again and again. My cancellation is ignored. I keep getting charged. They should not have been able to get my new card number. How did they do that? They have planned this. You have to agree to not go after them with a class action lawsuit to use their service. I read that after I stupidly agreed without understanding the implications. You assume a company in this line of business would do the right thing. Particularly given several of their executives got degrees from Cox school of business at SMU. Great Christian people. But apparently they skipped the ethics courses. To Care.com: This is not an appropriate response. I have tried calling you several times at the phone number listed on my credit card (737-202-3114) statement. You never answered. Regarding whether I "feel" I canceled my account, there should be NO QUESTION. Your website is programmed to automatically LOG PEOPLE OUT when they click "cancel" and there is NO CONFIRMATION GIVEN. You do this so you can say "I didn't properly cancel".. Baloney. What does it take to "cancel"? What SHOULD it take to cancel? I KNOW I don't have multiple accounts. To suggest that also shows your dishonesty. I canceled on 10/12/2023. Transaction Amount -$38.95 Authorization Date Oct 29, 2023October 29, 2023 Posted Date Oct 29, 2023October 29, 2023 Original Description CARE.COM 737-202-3114 HTTPSWWW.CARETX This was reported to my bank as fraudulent and reversed. ---- Care.com Transaction Amount -$38.95 Authorization Date Nov 29, 2023November 29, 2023 Posted Date Nov 29, 2023November 29, 2023 Original Description CARE.COM 737-202-3114 HTTPSWWW.CARETX This was also reported to my bank's fraud department and is being investigated. ---------------- Care.com Transaction Amount -$38.95 Authorization Date Dec 29, 2023December 29, 2023 Posted Date Dec 29, 2023December 29, 2023 Original Description CARE.COM 737-202-3114 HTTPSWWW.CARETX This one has also been reported to my bank as fraud, has been investigated and reversed. This is why you have a "no class action lawsuit clause", isn't it? My comments stand.

Total garbage. Won't refund me even though I KNOW I cancelled my membership. Why would I need more than 3 months of this service if I found reliable people on it? Total scam, and stupid desperate me has actually used it twice. You're better off using free groups on Facebook to find local people. Screwyou Care.com - from a single mom who $70 matters way more to than your crappy company.