Care.comReviews of care.com

I signed up as a single parent in need of support for a year subscription seeing that the applicants had background checks. We just moved to town and was having surgery. I felt it was too expensive but we cannot put a price on the care of our children, right? That is if we get the care we need... 2 main issues: The website says the "CareCheck" includes Social Security number trace, National Sex Offender Public Website search, National Multi-Jurisdictional Criminal search, and a Federal and county criminal records search. So all criminal possibilities right? Nope, it does not include a Criminal Records Check or Driving Record Check (even if the applicant says they drive ). Both are the ones you really need for proper vetting (in my opinion) and Care.com seems to strongly suggest it as well. These checks are completed through a THIRD PARTY on their separate website with lots of repetitive information you just inputted into Care.com that does not carry over. Each check is $25/request or a set amount for unlimited amounts. Since I was going to vett quite a few applicants, I signed up for the expensive premier membership that included all of the driving and criminal checks AFTER I already had a subscription to Care.com because I realized I need it. I thought I could hurry through the applicants since I was having surgery and needed someone to help with the kids AND I paid for the checks. Here's the process: You request the background review which has to be APPROVED by the potential sitter and the request is not sent to the applicant instantaneously. They are notified 15 minutes later. IF the applicant decides to agree to the approval (this can be days), only then does the system run for the check and it can take a 1-3 days to run the report. I would have thought EVERY potential employee on there has had a background check and if I paid to see the check, I can see it. This is especially if I have a time sensitive situation. Also, I don't want to offer a job if the applicant is not fully criminally vetted (or spend the time chatting to lots of potentials only to realize they don't want to do a criminal background check). The reasoning given from Care.com's third party affiliate was stated that the check has personal information in it. Well, if the person is serious and signed up, they should be okay with the check. Maybe they need a place that marks if they AGREE to the deeper check. After requesting 4 checks, only one agreed in 6 months. The second issue is the lack of response or responsibility from applicants. I was a babysitter and nanny for 10 years. If you say yes, the employers is depending on you. I understand things come up. Out of the housekeeping and childcare jobs posted by me as well as me just looking and trying to message people, it was horrible. Few responded to any messages (I was paying around $20-25/hour). One applicant messaged me when I posted a job and said they were not available for a specific date but asked me to keep them in mind. Their availability schedule seemed to work perfect with my schedule. They had a masters degree in elementary education but decided to go corporate. She had flexible hours and could do early or late schedule appointments for my children. I thought I found the one! And then the next two appointments she canceled the day of and the day before. I lost time from my own work and had to pay for missed appointments. She apologized profusely and I get it, but if this is the best Care.com can do with only one response and two no shows in an urban area, I'd have to say NOT RELIABLE. I believe I read that Care.com says they are the largest caregiver database. A doctor for my children recommended care.com as a possibility to help transport my children. I told the doctor later of my experience of no response and cancelations. She told me she has heard the same from others. The Care.com website is MILES of fine print when you start digging and after you have purchased so it is too late. They have it posted that under no circumstances do you get any refund. I even tried asking. They assured me it would get better but 6 months later I can confirm it was a complete waste of $297.

I was happy to find a company that seemed to provide home care for my son who just got out of the hospital. So I signed up for one month of premium service at $38.95. However I almost immediately received an email saying my membership was cancelled because I didn’t meet their community guidelines. However there was no refund of my membership fee. I called my credit card company who said they couldn’t do anything until the debit was posted. But they did have a customer service number for Care.com 737-202-3114. So I called that today. First they claimed there was no account with my email address. Then they claimed there were three accounts with that address and they would have to collect other information. I did give them my birthdate and city and state but they kept saying this was all wrong. I got suspicious when they asked for past residences that I might have used so stopped answering questions. The agent yelled at me that if I couldn’t provide correct information he couldn’t help me. I asked to speak to his supervisor and was told he was not available but would call me in 5 business days. I have no idea what community guidelines I didn’t meet. Based on what others have said here I think it’s necessary to change my credit card. I also plan to report fraud to my bank. Do not give any money or information to this company.

Customer service is only via chat or email. They do NOT respond. They allow accounts to be created without verifying email. My email was used by someone else. When I logged in through google and paid, I found someone elses name and location under my acct. They would not help me or let me change the name or location because my name did not match! I contacted them 3x over 3 days with no resolve.

I have had continuous problems trying to get in touch with someone to address my concerns. I keep getting sent links and nonsense answers. I don’t think they protect and advocate for their sitters. This company is the worst. I would NOT recommend working for them. Seems like since Brad Wilson might have something to do with this? Corp Care isn’t customer care.

DO NOT USE. Signed up for a 1 off payment for a month access of premium. Have just noticed I have been billed each month for 3 months now. No invoice, no notification to say it will be billed during that month. You will have no idea it’s being taken unless you go through your bank statements. Even the bank can’t tell what website the money is being sent to!!! Total scam and goodluck finding a family to work for! No one answers messages for days/weeks and 99% of the time NEVER! BEWARE

Care.com is a scam. They took money out of my account and refuse to give it back.

Care.com is a total scam! I paid for 3 months service & they charged me for $60 quarterly when I NEVER authorized this. Sadly my dad passed away in September and I didnt catch it until December. There is no way to get in touch with their customer service live. This is a total scam! $300 sent to Care.com

I was delighted to find a company where I could post what I needed - some assistance for the first couple of days after total knee replacement. I got many responses, I requested they give me tele and email, and I requested they send me names of 3 references. I quickly, over just a few days to one week got 8-10 who provided me with references. I called the references and picked one to provide for me. She was great. So after having the service for less than one month, I attempted to cancel, and thought I had. Alas, nope, they are continueing to charge me, tele always busy, trying to cancel puts you into an infinate loop of finding new password, having to send new password connection to email, around and around. I will likely just cancel my credit card to get them to stop. I cannot find an addresss to even send them a cancelation.