Care.comReviews of care.com

Response from Care.comApr 26, 2024

Thank you for your feedback, Ella. We're so sorry to hear that your search hasn’t gone as well as you’d hoped. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-021378 in your response. We would be happy to help. We can assure you that we've had many happy members make great connections using our service. Thank you.

Response from Care.comApr 30, 2024

We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team

Response from Care.comApr 30, 2024

Thanks for sharing the love! Thank you, Care.com Member Care Team

Response from Care.comMay 25, 2024

Thank you so much for your thoughtful feedback. We appreciate it! Please be assured our management team will review it and take it into consideration when working on the site. If you'd like further help, please reach us at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021369 when you message.

Response from Care.comApr 26, 2024

Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you have any questions or concerns about your account and billing history, please reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021362 when you message. We would be more than happy to help. Thank you.

Response from Care.comApr 30, 2024

We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team

Response from Care.comApr 30, 2024

Hi Jim, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. If you would like us to review your account, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-021359 when you message.

Response from Care.comMay 24, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.