Care.comReviews of care.com

This company is a complete scam! I signed up for one month and they billed me for 8 subsequent months without a single notification. I cancelled my subscription but some error on their site made it not go through and since I never received a single notification my card was getting billed I didn't realize I had been paying for this service for 8 months without realizing it! $400 in unwanted services when i never even logged into the account as I only needed it once for a vacation nanny. DO NOT sign up it is a SCAM!!!!

First I was have trouble booking someone for a pet sitter I couldn’t reply after they responded that they would do it so I was unable to book Today I was trying to find out if I was paying for 2 different accounts and was dropped after an hour on chat

Wish i read these reviews before filling out my information… The site is stuck on a something-went-wrong-message and won’t let me klick on anything

The TL;DR—AVOID AT ALL COSTS. The longer version: The app and website are glitchy. Signing up was an ordeal—Care.com happily took my money (I paid for a monthly subscription and paid for a premium subscription to have piece of mind in terms of background checks for contractors) but after that I had the hardest time setting up my request (signing up for a dog walker to come to my brother’s house twice a day, morning and afternoon). Every time I signed in to Care.com, a message comes up, saying “Someone already has this account associated with this email address”. Yeah. It’s me! It is ME who is trying to sign in after I just created an account. I had to resubmit my family information and a photo over and over and it STILL got rejected, even though I didn’t violate any of their guidelines. Then when I tried to re-book the dog walker that has ALREADY done the task I had to resubmit the information for the task over and over for the search engine to say, “There is no one available”. The dog walker herself was awesome. This is no shade on the actual employee/contractor; just the dang website and the app. I bypassed all of the nonsense and had the dog walker call me and we stayed in contact off the app. I know it is not the “correct” thing to do, but I couldn’t figure out how to do the app. I consider myself a smart and patient person but this experience made me feel dumb and impatient. Absolutely the worst app experience I have ever had. As soon as the dog walking services were no longer needed (brother returned home) I cancelled my subscription immediately. There was something that said that I cancelled only the Premium subscription. You have to go through additional steps to COMPLETELY cancel the subscription—otherwise you will be charged for the basic subscription at whatever frequency of payment you selected. Read the fine print so you are not charged more than you have to.

The Care.com platform is easy to navigate and to screen care providers. I don't like that users cannot select multiple days/times for availability or need for care- or have an option not to select days and times. I had to choose a random day and time frame when we actually were not limited to that day at all. Otherwise, it was a great and east experience and we found a provider that we think will work out very well.

Very easy to use. Pleased with results.

Spoke with Tricia on the phone and have messaged back and forth several times. Tricia is quick to answer my messages. I truly appreciate this. She is friendly and outgoing and I look forward to meeting her on Wednesday.

She was very pleasurable and very attentive to the children. We appreciate her as a sitter and have confidence that she will be able to take care of kids again