Care.comReviews of care.com

Response from Care.comMay 21, 2024

I'm so sorry you were not aware that our memberships auto renew until cancelled. This is included the upgrade page, billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at Care Help Center or on FB messenger. Please include Ref# REV-021515 in your message.

Response from Care.comMay 25, 2024

Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app! Thank you also for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comMay 17, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

Response from Care.comMay 21, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus

Response from Care.comMay 21, 2024

Hi Lizza, I'm sorry your experience made you think our site is not legitimate. Many members make great connections using it. If you'd like us to review your account and see if we can help with your billing or your search, please reach out via https://help.care.com/s/contactus or via Facebook. Please note REV-021508 in your response.

Response from Care.comMay 21, 2024

Hi Kiera, I'm sorry for your frustration. Our Email volume is currently very high. You can reach us through Facebook for faster service. Premium members can also use Live Chat via our Contact Us link at https://help.care.com/s/contactus or call us via the phone number listed on your credit card statement. Please reference REV-021507 in the message.

Response from Care.comJun 3, 2024

So happy to hear you are finding success with the app! We really appreciate you sharing your experience!

Response from Care.comMay 17, 2024

Thank you for your feedback, Constance. We're sorry to hear that you didn't know how to cancel your subscription and that your search hasn’t gone as well as you’d hoped. Premium members can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on their credit card statement. We've already contacted you via email. We really hope the information provided proves you helpful. If you have any further questions or concerns, please do not hesitate to contact us again. We would be more than happy to help. Thank you!