Care.comReviews of care.com

Did not want to pay for upgrade so didn't get the service I needed.

I noticed a payment that didn't match a date of service. I contacted the support via chat; was asked to contact the support via phone or email. I opted for the email and it took about a week to close the case. The pain point was I was bounced from the chat to another option, had to re explain my issue. And I had to remind them by email to respond to me as there were 2-3 days of silence after their initial response. At the end they refunded the service that a membership fee that I didn't need. So all good! They were honest and accommodating.

Total scam with their auto renewel. I signed up for a one month only subscription, and the notice that it would continue to autorenew monthly went to my junk mail... Go the route of local facebook groups and ask people in your community for recommendations on sitters. You'll have way better luck than with care.com.

All went well. Our 5 month old baby seemed happy and calm and Alannah was comfortable with an infant.

So happy to find Ashley. She arrived on time, was very pleasant, taking care to ask how I would like things done and did a great job! The house looked great; so nice to have a clean space. I highly recommend Ashley and will have her again for sure.

Stop stealing people's money

I haven't had good experiences with this company and I wouldn't recommend them at all. I have done 2 separate 3 months memberships. The first I was led to believe I had to purchase membership and a pricey program to pay workers. I did not need it, they don't want it, and I was also double billed for my membership. I immediately contacted them. They have a No Refund policy. And stuck to it. So no discounted price, I payed a much higher amount. When I signed up again, a few months later. I got the discounted price but it added an additional feature, I didn't need or want, and I didn't catch it. I immediately contacted them and again was trapped with the No Refund Policy. And again emails from them telling me the N.R. policy, and telling me "do not repl' as "the issue has been resolved." No it hasn't. Customer service is of no help on anything. The auto messages are not remotely useful. The response rate for carers... you can just ignore that. They have pre-written generic messages that are sent to you after you post your job. However, most are NOT applying to your job. If you reply, you will not get a reply from most. If you do get a response, most likely: They want to come see your home and give you a bid (much higher than the job you are offering), are booked (tgen why apply?) and if they do make an appointment they may not show up and just disappear. With my last posting I received 17 "applications" and not one person actually showed up to work as scheduled, for house cleaning within $22 -$40. range. It seems like theirs some kind of scam. Some are legit, but most "applications" aren't interested in your job as you've posted. It's a nice concept, but I was over charged both times, the app is terrible, they send very unhelpful messages (the customer is always wrong), and I never did find a bi-weekly housekeeper I could count on. There has to be better services than this. My advice is to pass on this company.

Thank you Care.com!