Care.comReviews of care.com

Your service is very useful for customers . You help them to get a job.

Once I finally spoke to Cliff he was very quick to help me resolve the problems I was having with updating my account information.

I just started again at a different address and haven't gotten any responses yet.

This site helped me reach out to people I would have never been able to normally. The candidates were pleasant and professional acting. I look forward to working with our chose applicant.

I find Care.com's business practices to be very deceptive. Like many on-line services, there is a subscription fee that will renew over time. There is no email or in-app notification that your subscription is about to auto-renew. Funds are just deducted from your account. It is the responsibility of the end-user to REMEMBER when their subscription will renew. Care.com is inflexible with their policy on no refunds on subscription fees. Obviously, this is a highly profitable revenue stream for them. Furthermore, once I cancelled my subscription, I received an email confirming such, and a second email requesting I review my experience. Care.com can't automate an email to remind me that my subscription is going to renew? Shame on Care.com.

Its an absolute nightmare. Last month I have downgraded my membership from premium to basic one ( no charge) as there's no value whatsoever. The posts about the jobs are outdated(!) Often showing the posts from the past months!!. I am an experienced pet sitter so I get lots of attention normally, here nothing! I have sent numerous.merous messages and barly anybody spoke with me. Also when messaged them about my charges although downgraded my memership, they didn't respond for weeks. No point to stay on this site. Its a waste of time. Ps. I did read the answer of care.com and I do not appreciate being presented as a dump person who doesn't know how to do the simple search or don't know how to downgrade my membership. I did downgraded before and I wasn't charged, also searching is nothing new to me, neither to anyone these,days. I am well experienced sitter so I am familiar with lots of platforms and never have any issues. Also similar issues are reported by other members! So please do not try to patronise your members, instead take responsibility for low quality of your platform

Absolutely atrocious! I singed up to premium think whilst my young daughter was keeping me up at night. I believed the premium service was billed annually and not quarterly… are they joking? £45 quarterly to look for “care”. Which I never found… then they DONT inform you of the quarterly renewals only for you to check your account to find they have been taking money from you! Then they won’t refund you for the months you haven’t been using the service and they’re pretty rude about it as well. And I thought I was going mad but I can see from other reviews how they are being underhanded to everyone. What a horrible company. It’s a shame their company ethos doesn’t live up to their name. Don’t bother signing up.

Everything. Unable to cancel my booking. I'm paying people for work they didn't do. I've had bogus charges on my credit cards which is not good at all. I will never use this nightmare company again