Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

Sarah S.
Aug 25, 2024
WORST SERVICE, BAD CUSTOMER SERVICE, You cannot cancel
You cannot cancel, they will charge you for 12 months every month. They say you can cancel your subscription which ends in 12 months. NOT WORTH THE MONEY AT ALL!!! Their platform sucks, cant see who responded to what job in messages, cant sort my unread, they flood your account with prospective caregivers with about 10-20 a day, but only maybe 1-2 are real caregivers. PLATFORM IS A TERRIBLE MESS. NOT WORTH THE MONEY AT ALL!!!
Response from Care.comAug 27, 2024
Hi Sarah, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
robin F.
Aug 25, 2024
Trying to book a pet sitter for drop in…
Trying to book a pet sitter for drop in service. When I go to contact any sitter, it automatically goes to overnight fees with no way to change it. If the site offers drop in service and overnight service, it should allow the customer to choose which they want instead of selecting the most expensive for them with no way to change it.
Response from Care.comAug 29, 2024
Hi Robin, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
jennifer B.
Aug 24, 2024
Poor layout and customer service
I logged in to find care for a friend of mine, paid all the additional fees to have all the additional services and then I go to find a caregiver and it locks me out due to community guidelines, but I could not have broken any guidelines because I hadn’t even used the site yet and when I go to email them, it says oops we’re having issues try again later and this is been going on for 24 hoursand there is no customer service help all you can do is email them and I think that’s really poor customer service
Response from Care.comSep 3, 2024
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund. If you'd like for us to confirm the refund, please reach out to us through our Help Center or FB Messenger. Please include Ref # REV-023666.
Bonnie B.
Aug 24, 2024
Regan was quick to respond to my…
Regan was quick to respond to my inquiry,
Response from Care.comAug 26, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Scott A.
Aug 24, 2024
Most corrupt company I've interacted…
Most corrupt company I've interacted with since Century link 12 years ago. Not Angry. Just sad
Response from Care.comSep 3, 2024
I'm so sorry that your experience made you think our site is not legitimate. I can assure you that we've had many happy members make great connections using our service. If you'd like to discuss further, please reach out to us through the Help Center Contact Us or on Facebook messenger. Please include Reference number REV-023657 when you message.
Jesse
Aug 24, 2024
The lady was on time
The lady was on time. She was kind, courteous and professional. Did a thorough cleaning. Thanks.
Response from Care.comAug 26, 2024
We are thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Maria
Aug 23, 2024
Issue Resolved Quickly
My issue was resolved quickly by a very polite rep.
Response from Care.comAug 23, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
sandahotmail.com
Aug 23, 2024
No Christel she never come
No Christel she never come Very sad and bad service
Response from Care.comAug 27, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.

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WORST SERVICE, BAD CUSTOMER SERVICE, You cannot cancel

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Regan was quick to respond to my…

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About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

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Care.com reviews

WORST SERVICE, BAD CUSTOMER SERVICE, You cannot cancel

Trying to book a pet sitter for drop in…

Poor layout and customer service

Regan was quick to respond to my…

Most corrupt company I've interacted…

The lady was on time

Issue Resolved Quickly

No Christel she never come