Care.comReviews of care.com

No response from cleaners after I responded. Found whole thing confusing. Didn't get my house cleaned before my guests come tomorrow the way I wanted it cleaned.... had to do all by myself. Shaking my head... really needed another person.

WHAT A SCAM!!! Beware of this awful site - they took our money for a year membership, we signed in one time (fine, happy to pay for the year we signed up for) but then they auto renewed our membership WITH NO WARNING, REMINDER OR OUR KNOWLEDGE and increased the price to over $180 and then fought us tooth and nail when we asked to be refunded as we hadn’t even signed in or used the services for over a year. They finally will refund a partial amount but what an unethical, sneaky way to do business. Shame on you, care.com - way to NOT CARE about your customers.

After I paid for the annual membership, I went into my account to add my wife so we could both find sitters or nannies for our baby. Turns out that you can only have one person as an account owner. My wife and I both need to be able to find care and split that responsibility but Care.com doesn’t allow that. Every other baby app we use from Hatch to Snoo and Nanit and more all allow multiple caregivers or parents to share a single account. But Care.com, the most expensive membership of them all, doesn’t allow that. Now, this is disappointing but not even the worst part. I started a chat to speak with an agent named NG Ryan who told that me I should have had my wife set up the account. What??? My wife and I share care responsibilities for our child. Why would they say that? The next agent I spoke with, Mary B, was also unhelpful. Upon seeing multiple reviews on TrustPilot and other sites about people receiving refunds, from partial to full, I expected to be able to get some money back for a poor customer experience and unprofessional support agents. Mary made things worse. She refused to help in any way, saying that she was powerless to do anything and that I had to talk to Apple. For a company based on caring for others, they sure seem to be apathetic to caring about their customers. I’m looking for support and help with finding childcare and their agents say offensive and unprofessional things throughout the chat. I haven’t even had the chance to use the app yet and I’m already furious that I paid money to this company based on the service and horrible product design.

I have found many jobs through care so I am grateful the site exists. However there are a couple things that consistently frustrate me about the site itself. One is that it seems job posts are automatically posted for families searching for a nanny before they customize them. I think a certain amount of customization should be required. It's hard to sort through pages of families with no pictures and the automated job search. Also, the back button always takes you back to the first page of your search not the page you were just on. It would be nice to have that fixed.

No one ever contacted me. They just said they were available.

A better question would be what went right! This company is a total scam! They don't respond immediately and they constantly charge fees for basically nothing,you hardly ever find a job on there and they will make it look as you don't respond to jobs when they never even send you the messages in the first place!Waste of money and time!!

Care.com has worked for my tutoring and senior care needs for the past 7-8 years. It is a website that allows you to contact employees who are looking for jobs. The fee is comparable to any fee that a hiring agency would charge. Their platform and interface worked for me and when I needed help I was always able to contact customer service. Never had a problem with contacting potential employees. What I would suggest to employers who are looking for caregivers for their love one is that they do an intensive background check on each and every employee that they are serious about hiring. In our desperation we did not do the more extensive background check on the caregivers we hired. We trusted their reviews and their interview. It is worth the money and time to do the check. Please for your sake and your love ones. It is your responsibility to find out who these people are on this site. Contacting the previous employer that they worked for or the employer who paid them is the best way to determine if the employee is worth your time and energy. Background checks should include employer verification. I can only tell you from my experience that we have hired over the last year approximately 6 caregivers from care.com website to care for our 98 y/o elderly family member and only one of these caregivers was professional at the same time caring. She is still hanging in there with us even though her job isn’t easy. The other 5 were not professional at all. “Caring” but completely unprofessional. They would show up late and still expect to get paid, quit without notification, one used profanity and was a racist and let our elder fall and fracture her sacrum which ended her in the rehabilitation center for several weeks…others just sat on the couch and took naps (even though we had cameras and we could see and hear everything). We would ask them not to speak about our elderly family members personal health to anyone other than the person who hired them….but non of this mattered to these caregivers. I wrote a review on one caregiver who called me a coward and demonic and said I could write anything I wanted to write about her…because she didn’t care. But yet texted me constantly to see if I changed the review and because I felt merciful I changed the review to be more palatable without being untrue. So care.com is not the problem. They are actually an excellent platform to find caregivers. They do a basic background check. If you have any issues with any caregiver they try to address them immediately (i.e. the caregiver who was careless with our elder and let her fall n a tiny space was removed from the community immediately). But I can not tell you how important it is for you to do your own checking. How important it is to set ground rules for these caregivers. They may get anyone to write a review showing that they are the best caregiver in the world. It is your responsibility to follow up on who these people really are and how long they worked for an employer who actually hired them….

My daughter loved Michelle. She was on time and got my daughter in bed on time.