Care.comReviews of care.com

What went wrong? 2.4 in review points says it all. My only regret is I didn't look up the reviews before subscribing to this company. £25 the cheapest subscription and all you get is NOTHING. Complaint process difficult. They don't reply to your emails. Although I'm sure they will reply here to look good. Went through 3 people, got scammed by 1 person and the others didn't turn up, even though they put my area down. Wouldn't waste my money on this company again. Waste of time! If you need a cleaner, just put your own advert out, and interview them. Don't bother with these apps. They are just money making without substance. Company comment on ethos: "we've had many happy members make great connections using our service" . Erm, 74% dislike your service. Delusional at best! "We’re obsessively attuned to our customers’ needs because we ARE our customer." Not obsessive enough, it will seem! 74% of your reviews will say otherwise. 2.4 in reviews, which is highlighted POOR, means you have failed on all of your ethos. Perhaps, it's time to reduce how much you are asking people to subscribe to, get your ratings up, by being pro-active in only accepting qualified cleaners with a good track record, when your image is bright and shiny rating at 4.9, then whop up the costs, it would have been worth it at that point. For 2.4 reviews, people do better!

Total scam. Charged my account $330. Said I signed up for a premium account after I inquired about finding a caretaker to take my mom to a doctors appointment. They were unable to provide someone at the time I needed, so I made other arrangements. Was charged $330. I never subscribed to anything, and when I tried to get my money back, they refused. Also, you can only chat with a useless customer service rep. No 800#. BEWARE...CARE.COM IS AN UNETHICAL COMPANY!!

It was great submitting what you were looking and having people apply. I hired Danielle. She did a great job. Just what I was looking for. Thanks Danielle.

You really don’t want my feedback. I have never encountered an app like yours so hard to deal with.

I received a renewal charge and was surprised because I thought I had cancelled the service. I found out through the website and a chat conversation that I could not cancel the service now and receive a refund. A renewal notice email would have been appreciated. The service desk chat was fine.

I desperately needed a reliable sitter for a one time job. I am a grandmother so definitely do not need this service. I thought I was signing up for a one month subscription only to realize I had a $335.40 charge on my credit card. I immediately went on the site to cancel whatever it was I had unknowingly signed up for only to be told there are no refunds, this was within 24 hours. I agreed to pay the one month fee of $38 with the commitment of a refund in 10-14 days. After waiting two weeks with no refund I contacted them again only to be told there are no refunds on subscriptions. The site is very misleading with its'cancel at any time' promise, when actually yes you can cancel but you won't get your money back. I now have to get my credit card company involved. I will never use or promote this site.

Alisha was great with my kids!

I have not hired a pet sitter yet! Why am I getting an email about who I’ve hired?