Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Janet S.
Georgeann responded to my inquiry right away with all of my question. This went very well thank you.
Response from Care.comOct 7, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Anne
Wat een oplichters!! Trap hier niet in je kan kiezen tussen 1 maand of 2-3 maanden en denkt daarmee dat je het dus voor die periode gebruikt. Daarna gaan ze stiekem over op een vast abonnement. Ik ga stappen nemen want dit mag wettelijk niet je moet klanten hiervan op de hoogte brengen.
Response from Care.comOct 10, 2024
Thank you for your feedback, Anne. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB or through Facebook Messenger. Please include Reference Number REV-024558 when you message. We would be happy to help. Thank you.
Kathy S.
I was able to create a job and get applicants and then was charged to read them. It felt like a bait and switch and unfair to applicants.
Response from Care.comOct 7, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Kelly R.
The caregiver was a no call no show
Response from Care.comOct 11, 2024
Hi Kelly, I'm so sorry to hear you had a bad experience with someone on our site. If you haven't already, please consider sharing your experience by leaving a review on their account. For assistance, please reach out to us through our Help Center contact us or through Facebook Messenger. Please include Reference Number REV-024554 when you message.
Bethany
I signed up 6+ months ago as caregiver. Semi-retired, disabled. The site did provide opportunities, but unfortunately none at time fit my schedule. I attempted to cancel a month ago, but site user interface always came back with message that my request couldn't be processed, 'delete cookies'...despite my multiple machinations to resolve. Email care.com (u have to dig to even get THAT), I get email bk confirming that I want to cancel. GET a charge for Sept. So I again, try to cancel thru app, get the same dysfunctional messaging about deleting my cookies despite my doing so til I'm TOSSING my cookies. Get yet ANOTHER confirmation msg confirming my request to cancel acct, followed in 5 days by ANOTHER CHARGE! When I tried to followup...'you're request has been resolved'...I have to start my inquiry/complaint from scratch (OH BTW, I can no longer LOG IN - they DID INDEED cancel my account...but they chose to hang on to my credit card (which yet again, tried to delete but user interface requires alternative payment option before you can do so) and charge to it, while providing no access or services....attorney general anyone? How does this service children and elderly? It does not.
Response from Care.comOct 11, 2024
Hi Bethany, thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-024553 when you message.
Mrs. P.
once it was booked it was ok, the sitter was great.
Response from Care.comOct 7, 2024
We are thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Christine
No one responded to my initial request. I tried to book someone myself, but she could not see the booking. Therefore I just canceled the entire thing and decided to book her personally via text. She changed her price after she told me the fee. And she decided to tack on a $30 gas fee despite the fact that she should be in my area according to her profile. I’ve never heard of such a thing, so I cancelled that too and we decided to stay put for the evening.
Response from Care.comOct 7, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Carol A.
No not all very unprofessional. Items missing
