Care.comReviews of care.com

The housekeeper I chose apparently never received a confirmation email. She is now booked up for this week How do I make this happen In the future. I did not see where an additional step for confirmation was needed. We exchanged information and I told her she was hired so I presumed she was coming on Thursday. When I sent her a note asking to confirm, she responded that she was now booked up.

Sarah guided me through my surgery and she made me feel comfortable throughout. She is a very knowledgeable caregiver with an easy demeanor.

I canceled my membership online mid-July. I continued to get charged monthly (Shame on me for not watching my credit card closer). Such a SCAM!!! Such a disservice to people in need.

Site forces you to find caregivers in non-natural ways, and hit me with even more fees when I went to finally book, which I was not expecting since I already am paying a monthly fee just to look for caregivers. For example, a phone number was sent to me to arrange final care details and while I never ended up booking that date night, I went back to book her for a second attempt and the phone number was redacted. And the chat thread between us was "closed down" - I could not even pick up the conversation with her to arrange a different date. It's all very date-specific. You have to pick A DATE, you can't look around for a sitter in general or find one you like and THEN work out a time between you to go out on a date.

In order to even speak to a sitter you have to create a specific event. I found a sitter I liked and just to have her come and MEET the family for a few minutes, I had to create an hour to two hour event which automatically charged my card. The site also sends default messages for you speaking as you! This really threw me for a loop. I cancelled the event bc I already planned to meet the sitter and didn’t want to pay extra for a meet and greet and because it was just 3 minutes outside of the 24 hour cancellation rule I was charged an extra $20. Upon speaking with customer service, they said they couldn’t help.

Impossible to get in contact with anyone who can help with charges to my credit card. No way to escalate an issue or speak to anyone who can help with a resolution. The customer service reps are more interested in creating roadblocks to resolution than helping resolve problems. BEWARE OF AUTOMATIC RENEWAL AND MONTHLY FEES

The quality of users on this platform is poor, with only a 10% success rate in hiring someone decent. On top of that, customer service is frustratingly unhelpful. They deflect your questions with irrelevant answers, and when they can't or don't want to resolve your issue, they just ghost you and stop responding altogether.

Cassie did an excellent job of caring for all my kitties.