Care.comReviews of care.com

Things went well, got several replies, good people responded!

I went to Care.Com to look for a driver to a medical appointment. I posted my 'ad' as they call it and waited. The next day I had an 'application' as they call that. But to view the application I needed to sign up for a subscription. Okay, reasonable. I saw that the monthly charge was affordable so I started to sign up for that option. As I got to the end, in small print it stated that I would be charged the YEARLY amount AT ONCE! I did NOT click 'submit' and exited immediately. This morning I saw the charge went through! I reached out, explained what happened and they refused to refund my money stating all sales are nonrefundable. BUT I DIDN'T BUY IT!!! All they would do is change it to a monthly account for $40+/-. This company is NOT A REPUTABLE COMPANY. DO NOT DO ANY BUSINESS WITH THEM. I'm sure they have other disreputable practices if you choose to do business with them. BUYER BEWARE!!!!!!!!!

I signed up for a one-month membership on Care.com for $43.95, but I was wrongly charged $239.40 for a full year. There was no clear indication that I was committing to an annual subscription. I noticed the overcharge immediately and requested a correction the next business day, but Care.com refused to adjust or refund the charge. Their customer service was unhelpful and dismissive, citing policies that were not made clear at the time of purchase. This feels like a deliberate bait-and-switch tactic to trap users into expensive, non-refundable subscriptions. Based on my experience, I strongly advise others to avoid Care.com unless you want to risk unexpected charges and poor customer support. UPDATE: Care.com responded with a caring public reply, but privately, they stuck to their deceptive tactics, refusing a refund for a charge I never agreed to. I’ve since filed complaints with the CFPB, FTC, and my state’s Attorney General and disputed the charge with my bank. Their public response is damage control—the reality is deceptive billing and dismissive support. Avoid Care.com.

It is difficult to know whether the profiles on the website are old and stale and essentially ghosts, or if they represent real people who are available now.

Excellent. My dog was so happy with the walk and so am I Will schedule more Sunday’s.

Website is horrible and glitchy. Hardly any jobs… not worth the money. It’s not even optional not to pay to find a job anymore. Scammy.

Randi was great caring my three old dogs in my home for a week

Overall experience with sitter was good. She seemed to be actively engaged with kids and my 5 year old stated she enjoyed spending time with sitter.