Care.comReviews of care.com

1 star for convenience - lots of carers in one place, good options for babysitting, shows which carers are popular with families in your neighbourhood. Cons - very expensive, glitchy app and website, inbox messages take long to load. Care has a ridiculous reporting policy where any user can report another without having to show any evidence. Care will disable the account and send a defamatory email to everyone about that user without doing any checks. This is ripe for abuse by disgruntled/unhappy carers and both myself and other families have had this experience. Customer service is very poor - there is no one manning the contact number, replies to emails can take over 2 weeks and even while the account is disabled, care continues to take payment with no refund offered even after the account is reinstated. Overall, a poor experience. Would not recommend.

One star is too many. Terrible company with deliberately next to no customer service to help (I could share details of my 5 attempts to resolve with them but won’t waste time on that). Deceptively billed me for a full year which I never would have considered signing up for and didn’t even provide good candidates. You are much better off to use word of mouth to find help. Amending to say that their email follow up mentioned in their reply was basically to say sorry we took advantage of you but zero willingness to actually fix the issue. Really unfortunate they acknowledge yet don’t actually do anything about a clearly ongoing issue based on the many many negative reviews with similar issues.

I was never able to connect with the housekeeper. As a result, no one has come to the house to work.

The website is extremely buggy and crashes after you open each message. It does this in all browsers. Their customer service does not respond to messages. The site also sends you people's applications automatically so you think you have many interested applicants. However, once you pay to contact these people they are not available and did not send the messages themselves. Do not upgrade or use this site.

Communication was clear, and the babysitter did a great job.

Jeanne did a great job, sent pics of our pets while we were away, she picked up after them so we came home to a clean yard. House was clean and well cared for. All in all it was a great, stress free vacation for us knowing our pets were in good hands!

Originally I created an account to seek a care giver. I never had to use the app. However I wanted to use my account to search for work for myself. But you can only use your account for only reason, either to hire help or to search for work. You cannot use your account for both. So because I wanted to use my same email today I had to cancel my account seeking help and then create a new account to seek work. Today I also paid $20 membership. However when I login it takes me to the app. The app freezes up. I did not know I had to use the app for access. 2 hours later this has been a waste of my valuable time. Same day I am now requesting a refund. They are refusing to give me a refund even though I can’t use the service.

Horrible customer support and ethics. I've had multiple terrible experiences with Care.com; their caregiver assignments are not transparent, and the customer services is rude and unhelpful.