Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Paulette H.
Interview went fine and selection of applicants was excellent. Hired our caregiver and she starts on Thursday.
Response from Care.comFeb 18, 2025
Thank you for letting us know you've had a good experiencing so far using the site! We're thrilled to hear it!
Danise P.
This is a fraud . Care.com is stealing people’s money, they make you subscribe and take your card information and take the money from your card without giving you the service you subscribe for. I made a subscription, they ask me for my card and took the money, they don’t even send a receipt for the subscription and when I tried to login on the application, I can’t and I tried to ask for help, they keel telling you “oops something went wrong, try later” and they keep changing your card. That’s a fraud. DO NOT SUSBCRIBE.
Response from Care.comFeb 26, 2025
I'm so sorry to hear about this! You can view the billing history on your account to review any charges; please check out our Help article at https://help.care.com/families/s/article/How-do-I-view-the-payments-I-ve-made-to-Care-com?language=en_US. We can also assist with your account access! Please [email protected]. Include Ref. No. REV-025237.
Betty S.
I booked Scott and met with him and we agreed to do a twice weekly meeting. He seemed very nice and helpful. Thank you Care.com
Response from Care.comFeb 18, 2025
We're so happy to hear that you are having a good experience using the site so far! Thank you for taking the time to post a review!
Daphne G.
Our little one LOVED Dena! She was on time and so sweet. 10/10!!!
Response from Care.comFeb 18, 2025
We love that you’re happy with your caregiver! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via email at [email protected]. Include Reference Number REV-025235 in your message.
David D.
Angela reconnected with me and we resolved everything.
Response from Care.comFeb 20, 2025
This is great to hear! Thank you for taking the time to let us know!
Kimberly R.
Janiesha was great. I was on the hunt for a last minute sitter same day and she contacted me to let me know she was available. A true Godsend. She showed up on time and was respectful of my home. Very personable and just gave off the vibe that she was prepared for anything. She fed, changed, and played with my little dude who is 6 months old and he was a happy little camper when I got home from my appointment. She gave me a quick update on how everything went once I got home and that was it. So easy and I felt very comfortable around her and with her looking after my boy.
Response from Care.comFeb 15, 2025
We're so thrilled to hear this and appreciate your letting us know! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via email at [email protected]. Include Reference Number REV-025232 in your message.
Angela
Care provides a lot of resources to help your search and do your due diligence when hiring someone, so that you feel empowered with knowledge and prepared to have a professional experience
Response from Care.comFeb 13, 2025
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Jason M.
Care .com took money for background fine then charged me for 6 months premium then, I decided to stay with my current job, and downgrade to regular, then they suspend my account, after talking the money, and no refund.
Response from Care.comFeb 26, 2025
I’m sorry you are having trouble reaching us. For assistance, please reach out to us at [email protected]. Please include Reference Number REV- when you email. Or reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-025226 in your response.
