Judy C.
Steps to hire as simple.
Steps to hire as simple.
Response from Care.comSep 13, 2026
Thanks for the 5 stars!

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Judy C.
Steps to hire as simple.
Response from Care.comSep 13, 2026
Thanks for the 5 stars!
Fran B.
I have easily found a provider, which is why I give a five star rating. However, I do not find the website to be very instructive, which bothers me. I have hired someone, but still have no idea how payment for services works, for example. Once I have learned the entire process I'm sure everything will receive five stars. Would recommend!
Response from Care.comSep 15, 2026
Thank you for this review! We're really happy you have had a good experience so far, but also apologize for any confusion with the service. We have a Help article about how the site works, if you want to check it out at https://help.care.com/families/s/article/How-does-Care-com-work?language=en_US. Please also reach out to us directly at [email protected] so we can assist you. Please include Reference Number 2026-09-12-33085046 when you contact us. Thank you!
Mary Ball H.
Easy to use the app. Useful service. Trusted home helpers.
Response from Care.comSep 12, 2026
Thank you for this review! We're really happy that you're having a good experience!
Audrey F.
It is a useful platform to find a job but care.com homepay is way too frustrating.
Response from Care.comSep 12, 2026
We appreciate your feedback! If you would like any assistance, please reach out to us at [email protected] and we will be glad to help. Please include Reference Number 2026-09-12-33081875 when you contact us. Thank you!
Kelsey H.
On Care.com, I was able to sift through more options than I would have ever been able to find on my own. It provided me the ability to find the perfect fit- a caring family with the right hours and consistent pay. Without Care.com, this probably would have been impossible. I encourage other sitters, nannies, and the like to take the time to contact multiple families and review which option is best for them.
Response from Care.comSep 12, 2026
We are so glad to hear that you have been having success with our app. Thank you so much for this review!
Sofia Olcese V.
La seguridad y la eficiencia de care, para ni es una increíble opción para encontrar empleo pero sobre todo brindarnos seguridad a todos
Response from Care.comSep 11, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Rebecca
The information on the care givers and background info appears to be very good. I used my credit card to pay for a 1 month membership. I no longer need to use this sight and it has proven to be impossible to remove my credit card info. I have sent many emails, get different responses. Nothing works when following the directions as the DELETE button is not there. The reps that send me the emails finally sent me a new email link to get it resolved. I received an email back that the address is no longer monitored. I guess my only resolution will be to spend hours reporting them to the better business bureau. May be easier to report my card stolen by them and get a new number.
Response from Care.comSep 12, 2026
Thank you for providing your contact information. We will be reaching out via email to assist. If you'd like to reach us in the meantime, please contact us at [email protected] or at 888-498-1821. Please include Reference Number 2026-09-11-33077367 when you contact us. Thank you!
Sandy
I'm so grateful for Care.com! It was so easy to set up my job posting for someone to be a companion a few hours weekly for my senior mom with dementia. Right away, well-qualified candidates applied. And the many articles on Care.com about how to select and questions to ask helped me find the perfect person!
Response from Care.comSep 11, 2026
Thank you so much for letting us know what a good experience you had with our service! We love to see it!