Care.comReviews of care.com

Goed service

horrible site. All they do is steal your money and waste time. They don't even let you message anyone without paying them first. Indeed is a million times better. I would never use Care.com even if someone paid me millions. Ruined my mood and wasted my money here.

I am very disappointed in this company, dishonest people work there, they just brazenly drain money from you. I just tried to make a background check again, they took the money, but did not make a background and closed my page. After I talked to them, they said that they can not return the money. Do not come to this company if you want to save your money

They will charge money on your card w out your consent and they make it impossible to get ahold of a human. I’m going to the Federal Trade commission.

Extremely disappointed with the service. I paid for a subscription but received no support and no refund. I’ve tried contacting the team multiple times with no response.

I have been on the site since 2021 and do not understand why background checks aren't required on the parents and profile picts aren't required (& verified from a govt. issued ID). I've had some sketchy men DM me to take care of their children. When I ask to speak w/their wives before the service, they say unbelievable things like, "she's too busy to speak, she's in the hospital, she's out of town." I've had 2 men ask to meet me at a hotel room to care for their children and 1 ask me to meet him and his friends at a vrbo. I've blocked several men and unfortunately this was after speaking to them on my phone to which I had to block them. I had 1 guy that when I said my husband would drop me off and that I wanted his address in advance to drive by the neighborhood, he suddenly canceled the sitter services. Watch out for the men who post "urgently hiring for today, I'm in the hospital and when you get to my home they'll be several friends there". Do your due diligence w interviewing the parents beforehand and then checking their socials to ensure they are who they say (I ask everyone for theirs now). And, tell them your spouse will be driving you there and will also drive by their home before the service to ensure you feel comfortable where they live. I also do a facetime w the mom and do not take any requests to sit for men now. Additionally, last yr I paid for the enhanced background & MVR check to boost my profile w those badges. Well, the badges never showed although both reports were returned from their 3rd party vendor w No Findings. Care has no support contact unless you pay for a higher membership tier than I had. So i contacted the background co. & asked if they sent the report to Care, to which they had and showed me how their systems communicate. I had to go thru my credit card company to dispute the charge since in fact the badge was never shown on my profile. Recently, I received a check of about $45.00 from a class-action lawsuit brought against Care and I can see why. When a company is entrusted to ensure safe care for children and the elderly, but run such loose procedures, I can absolutely understand why they get sued. Even with all this hardship, now that I know how to quickly screen the parents asking me to sit for their kids, I remain on the platform and pick and choose who I'll sit for which leads to multiple bookings and referrals. So if you put in the effort to be safe and do your due diligence you will find some reputable families and wonderful kiddos.

Just a heads-up for anyone using Care.com I wanted to share my experience in case it helps others avoid the same situation. Care.com automatically renewed my annual subscription without any notice or reminder and charged my card even though I wasn’t using the service. I contacted them the same day the charge went through, but they refused to issue a refund — even though the service hadn’t been used at all. Their policy doesn’t seem fair, especially for busy parents who may not realize auto-renewal is set up. Just be careful!!!

Overpriced and difficult to find qualified Nannies to fit our needs. Customer service is nonexistent. Overall very disappointed with my experience and would recommend trying any other service first.