Giovanna B.
Great service but needs improvement
I really like Care.com. I found a wonderful helper through the service. My only suggestions are make the site easier to navigate, be more transparent and clearer about charges and add ons. The company comes off a bit shady with additional services. I signed up for something I did not intend to because of misleading language on the site. And you need to go back to advertising more. I had to use AI to remember you exist. I was turned down by 7 ambulance companies and ride services before I was reminded you're an option.
Response from Care.comSep 18, 2026
We appreciate your feedback and want to assure you that we have documented it for our management team's review. If you would like any assistance, please reach us at [email protected] and we will be happy to help! Please include Reference Number 2026-09-18-33140044 when you contact us. Thank you!



