Care.comReviews of care.com

Never showed up

Care thought this site out really well. Any question I might have had, the answer was there. Very well done. I haven't contacted anyone yet but I will within the next few weeks. I'll be taking 12 days off as soon as I get the okay. When I do, there are two people I will contact and hopefully they will have the dates open.

I believe I found a good housekeeper after some searching, but was ghosted by another candidate with whom I had some initially positive exchanges and was considering hiring.

This was my first experience purchasing any type of service with Care.com (only paid for the one month trial and glad I did not subscribe). With only having the availability to message 5 caregivers, I found that the majority did not respond, which I found to be a waste of my limit. Even after posting a job, there was limited response and more than half of those that did express interest did not respond when I wanted to schedule an interview to discuss fit further (even when I responded promptly within 48hrs). Ultimately, I did not find anyone to assist with my childcare needs within this site. I am not sure if this is a Care.com issue more so than a "pool" issue in my area perhaps.

Thought it was a great option to use their services for transportation to a hospital. I signed up with what appeared to be a monthly subscription with the intent of canceling and one to two months. It immediately billed me for a year with no confirmation of payment or services. Within five minutes I contacted customer service and they are declining refund of the payment. I am currently speaking to my bank to see if they will stop payment. I will go to great links to make sure that nobody uses this online service.

It's a good way to find help in your home. In the last 2 years I've had health issues which prevent me from taking care of my own home. It took awhile, but I found a housekeeper who met my needs at a cost I could afford. She did a great job and became a very special helper when sudden & severe health issues required that I sell my home & move to a senior community within a short time. She helped with sorting things to be sold in a series of garage sales, with marking & arranging those things & cleaning up afterward. She also became a good friend.

Bertrice was prompt. She was very friendly and smart. And the dogs loved her !

The process of hiring a housekeeper went very well. There were several who applied for the job and that was helpful. They all seemed qualified and the messages were all helpful and clear. Having the applicants cleared by Care.com was great. I think the only reason I gave a four star rather than a five star review was simply because the steps to get the request onto the site was a bit complex and not intuitive. Then the cost was a bit more than I thought it would be. I would appreciate if the cost were more up-front. I feel certain that I will use the site again for something related at a later time and it will go a bit more smoothly. I highly recommend the site. I The review needs to 4.5 stars.