Care.comReviews of care.com

It went well

No luck yet…A few applicants but no matches.

Please refund my one month fee paid. After signing up this morning, Jan.4th, 2026 your website constantly asks if I am not a robot.... so I have not been able to take this any further and your site appears to be a fraud. I insist you refund immediately. Kind regards,

Totalt scam! De snyder helt vildt med opslag og annoncer og, når man ikke er medlem mere sender de dig opslag hverdag og ikke mens du er medlem. Jeg blev opkrævet for 2 måneder også selv om jeg kun skulle have det 1 måned. Overhovedet ikke tilfreds med denne side og bliver aldrig medlem igen.

I've used care.com in the past with a good bit of success. My company offers access to care.com so I signed up as I reached a place where I really need help at home. Posting went well and I got good candidate responses quickly. But then, my troubles began. It's been HORRIBLE trying to contact candidates outside of cares messaging forum. Customer Support was giving terrible advice... like if I mark a candidate that I haven't even spoken to as "hired" then contact information won't be masked. 🤦🏼‍♀️ I'm certain I've lost candidates because of comm problems. But on the flip side, those that figure out a way to communicate successfully are getting points for problem solving. I'm using this platform because of stress and burdens. It feels like the platform is adding to that... not helping. I'll get through it this time, but it will certainly be my last.

The caregiver immediately responded to my questions and provided references, and we have moved into an engagement

Care.com turned a single use in November 2024 into a costly lesson in punitive auto‑renewal practices. Without a single email or reminder, they quietly converted what I believed was a one‑time $180 background check into a surprise $380+ charge more than a year later. When I questioned it on 1/1/2026, I received a generic form-letter refusal citing their own fine print—no acknowledgment of the lack of communication, no goodwill, no accountability. If not illegal, these tactics are certainly unethical and customer‑hostile. Anyone seeking trustworthy childcare and ethical business practices should think twice before relying on Care.com.

Lots of potential per sitters, like the messenger feature, successfully found a good fit for our dog.