Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

Tanya A.
Jan 12, 2026
Difficulty finding tutors
I’ve found it difficult to find reliable tutors just to even schedule a call. I reached out to quite a few people with very little replies. I’m still currently trying to find a tutor.
Response from Care.comJan 13, 2026
We apologize for your frustration and will be contacting you via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or call us at 888-498-1821 if you prefer. Please include Reference Number REV-026375 when you contact us. Thank you!
Eleonore Van den B.
Jan 11, 2026
my phone number was xxxxxxxx for many…
my phone number was xxxxxxxx for many of my caregivers to see so they could not contact me?
Response from Care.comJan 13, 2026
We're so sorry for the trouble and will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] call us at 888-498-1821 if you prefer. Please include Reference Number REV-026374 when you contact us. Thank you!
Enrichetta R.
Jan 11, 2026
Silver was a great baby sitter
Silver was a great baby sitter. Resourceful, polite, on time. Will definitely hire her again!
Response from Care.comJan 13, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Consumer
Jan 11, 2026
Totally out of date postings
Totally out of date postings. Useless.
Response from Care.comJan 19, 2026
We apologize that you found the postings out of date. We would like to look into this further for you. Please contact our Help Center and cite reference number REV-026372 so we can assist you directly.
Sharon W.
Jan 11, 2026
I had no trouble picking a cleaner and…
I had no trouble picking a cleaner and booking her.
Response from Care.comJan 13, 2026
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Rachel L.
Jan 11, 2026
Deceptive billing
Deceptive billing. Probably owned by a hedge fund that could “care” less if you find any care just wants to make as much money as possible. Shame on you.
Response from Care.comJan 13, 2026
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-026370 when you contact us. Thank you!
Amy A.
Jan 11, 2026
Last minute dog sitter needed…
I had to make a dog sitting booking very last minute and was freaking out a bit but using Care really made the whole thing very easy and less stressful.
Response from Care.comJan 13, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Betty W.
Jan 11, 2026
When a Potential Caregiver provides…
When a Potential Caregiver provides their number, please let me see it. It doesn’t make sense that I cannot see it prior to hiring. I have a paid account that’s current.
Response from Care.comJan 13, 2026
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-026368 when you contact us. Thank you!

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Care.com reviews

Difficulty finding tutors

my phone number was xxxxxxxx for many…

Silver was a great baby sitter

Totally out of date postings

I had no trouble picking a cleaner and…

Deceptive billing

Last minute dog sitter needed…

When a Potential Caregiver provides…

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Difficulty finding tutors

my phone number was xxxxxxxx for many…

Silver was a great baby sitter

Totally out of date postings

I had no trouble picking a cleaner and…

Deceptive billing

Last minute dog sitter needed…

When a Potential Caregiver provides…