Care.comReviews of care.com

Hi my name is Anna and been with care.com for about 4 years love they help it really help me get my client with them and is safe too if they see anything don't look right they tell me so company is very a good one

I would give 0 stars if possible. I started a quarterly subscription thinking that I would use them more frequently that I ended up needing help. My quarterly subscription was scheduled to be renewed on Jan 12, 2026, and the very SAME DAY I cancelled my subscription, but they still charged me and will not refund my money. The cited that 'the subscription fees are not refundable'. I would not use them ever again. [update 3/11/25] Based on their comment to my review, I sent them an email, and the response was still the same - "based on our terms of use, we cannot issue a refund". I still think it is unfair to charge a quarterly membership the day when the services are downgraded, but they don't think so. So, please be aware when you sign up for their membership.

I have come across some amazing families that have become like my own. Care gives you the platform to have a really successful time in communicating with new families. Would highly recommend to and family or nanny!

I have worked with 2 great families, which I met through Care.Com. The experience has been very positive and I have made some long time friends because of my work experience and relationship building. Parents know that nannies are registered, and have had background checks , etc. so they can feel comfortable having us in their homes to care for their children if they so choose to.

Bait and switch. They talk about saving money but then if you use it for a month, they will take your entire amount. Total scam! Emailed them twice and told it was my fault because I chose the wrong package. Update- the message below was not to resolve my issue. Instead they told me that there would be no refund and it had been escalated as far as it would go. Don’t mistake this response for them wanting to help… another example of what I said above.

Care provides a way for caregivers and families to connect. I appreciate utilizing self-service features to manage my profile and appreciate that, when I need help managing other aspects of my profile or have questions, a chat team member is always there to help! One area that may be improved is requiring representatives of families with paid memberships to submit to a similar screening/background check that Caregivers are required before accessing the feature to communicate directly with Caregivers; or an icon indicating to Caregivers whether a family has been background-checked. This communicates to Caregivers whether families they are interested in may be safe to work with and possibly mitigate against potential abuse, fraud, or negligence. Another area that may be improved is the ability for Caregivers to collect payment -- that is -- send a request directly through Care, from families that have agreed to work with Caregivers but cancel last minute or are no-shows, at least for the first scheduled visit (after then, the Caregiver may be responsible for such collection). This secures accountability among potential families, so they are disincentivised from making agreements that they may be unable to or do not honor.

It is easy to join, easy to navigate, and there are plenty of caregivers to choose from.

I tried Care.com for a 3 month subscription and was unable to find a caregiver- they either didn't fit what I was asking for or never replied. Then I see that Care.com has just charged me an Auto-renew fee for an additional 3 months of service. I was unaware the account was on auto-renew (must have been hidden in the fine print). When I reached out to their customer service they refused to issue a refund, even though it was just charged 2 days ago and I have not used the account for months. BEWARE of their tactics!!!