Dale V.
I once looked at care.com for services…
I once looked at care.com for services and never logged in again. It has billed my credit care every month and I discovered only due to card cancellation. It should be illegal to do recurring charges when services are not used. I asked for an adjustment and was told it was non-refundable, even I have not accessed the site in a year.
Response from Care.comMar 13, 2026
Thank you for sharing your experience, Dale. We’re sorry to hear that the recurring charges came as a surprise. Our Premium memberships renew automatically unless cancelled, and the renewal terms are clearly outlined during sign-up and included in the payment confirmation email. Access to the platform remains available throughout the membership period, regardless of usage. That said, we understand your frustration and would like to review your case more closely. Please contact us through our Help Center and include the reference REV-026560 in your message so we can locate your account and assist you further. We appreciate the opportunity to look into this with you.



