Care.comReviews of care.com

Care.com is misleading. It presents itself as a marketplace similar to Thumbtack, but it is not. You are required to create an account just to search, and only after doing so do you discover that you must pay a significant subscription fee simply to contact a provider. You are paying merely to send a message to someone who may or may not ever clean your house. What makes it worse is that providers can contact you, which creates the impression that you can respond freely. In reality, you cannot reply unless you are paying. That wastes everyone’s time and creates unnecessary confusion. Some providers here complain about “fake jobs.” They aren’t fake. It’s Care.com’s shady marketing practices. We CANNOT reply. They shouldn’t send our info to you if we don’t join. In August 2024, Care.com agreed to an approximately $8.5 million settlement with the Federal Trade Commission over allegations of deceptive claims about job availability and earnings and making it difficult for users to cancel subscriptions. The company did not admit wrongdoing, but the issues raised in that case reflect the same lack of transparency that users still experience. Costs and subscription requirements should be clearly disclosed before someone creates an account and certainly before people begin messaging one another.

Website made it very easy to find a caretaker from my mom.

Care.com really helped me a lot and I'm sure it helped people that were looking for caregivers I just felt very comfortable using care.com I would recommend them most definitely

Made it easy to connect with families that are seeking in home care

The company insisted i upgraded to a premium policy a year after canceling. Very dishonest.

Good: Received a few qualified responses during the first few days. Interviewed and found a good match who is working out extremely well. I can’t imagine a better fit for my family. Not so good: When posting our job, our ability to emphasize at the highest level, our priority need, we were forced to use a category that didn’t reflect our job. Some flexibility, or more categories would have been useful. I believe the pre-set category was misleading to our applicant pool, and forced us to explain it to each applicant, then wait to see if they were still interested. Can’t help but wonder if this limited our applicant pool. I admit, however, that this was my first time using your site, and I may have missed something.

Care.com has shown me another way of a work life and being able to help people. Helping families accomplish goals and beimg able to help in the times that are needed is my goal!

So far my experience with Care.com has been great! The fact that there has to be background checks definitely helps me feel safer and knowing that the requests are pretty all legit. It’s a straight forward app where you choose what exactly you are looking for . Overall satisfied with the app! Definitely recommend!