www.cardsave.netReviews of cardsave.net

I have used Cardsave for well over a year and found the service to be pretty much fine and reasonably easy to use. I have even recommended them to web design customers looking to set-up their own online/telephone payment system. I really wish I hadn't. Having recently sold my business, I called CardSave to cancel with the standard 30 days notice to discover these OUTRAGEOUS CONTRACT TERMS. Although I signed up for a year contract it is a ROLLING YEAR CONTRACT and I am mid-way through my second year. So even though I have been with CardSave for well over a year as contracted I have to PAY A FORTUNE TO CANCEL. Including all standard monthly charges for the rest of the year AND £150 + VAT Cancellation fee - so £375 JUST TO CANCEL THE SERVICE. They send out absolutely no notification that your new yearly contract has begun - not even a email which costs nothing. They just AUTO-RENEW and tie you in for another year without saying a word. I will be cancelling my direct debit and preparing my letter to the Financial Services Ombudsman. Will also give a call out to the people I recommended Cardsave to advise cancelling the service on first year end to avoid being hit to these high fees should they want to change their business. UPDATE. Following further discussions with CardSave a reasonable agreement was reached which allowed for cancellation without payment of the full fees. I very much object to the way that the contracts auto-renew but will commend Cardsave on their customer handling in finding a suitable resolution.

We are a small Guest house in Bournemouth and tried to save a few pounds by switching to Cardsave. We have previously always taken payments over the POS terminal however we were told that it would be beneficial to take deposits online. The online system, though secure is clunky and time consuming. After requesting to take deposits through our terminal, as we have always done with other companies, we were informed that there would be a £50 charge - and £150 +vat to cancel the online account - plus the outstanding Months at £5 per Month. Total Rip-off and we would have been better off staying with our existing supplier. + +_+ + EDIT:- Cardsave have since been very helpful and resolved the problems at no extra charge. I have revised the rating accordingly and would have awarded them 5 stars if they had a normal contact number beginning with 01 - 0845 or 0800.

The company will charge you hidden fees and if you have any problems and you want to close your account you will pay a huge amount Read the terms Be aware don't is this is a ripping off system announce with 3 months before over the phone send letter in sad that they have not receive it and put me to pay more then 400£ to cancel the service . So be aware

This has to be one of the worst companys we have had to deal with .I cant see how they are still going and that no one has taken action against them. BEWARE they will trap you into a rolling contract so you cant get out unless you pay £150 plus all the months fees . When the rep came round he assured us it was a 12 month contract ,NOPE read the small print . We went ahead with them and it took 7 weeks to get us up and running after call after call. Our pdq machine they sent out had to be replaced 5 times due to not charging up ,They said it must be something we are doing wrong !! It took them 9 months to collect the old PDQ machines !!!! We have been hung up on numerous times by there streamline-cardsave staff,I cant keep track of whos who as you get pasted around here and there, We are being chargedfined - £9 a month for not filling paperwork that we sent back to them 4 months ago and they are still taking the money . The latest is that our PDQ machine works when it wants and after many many many calls they have finaly agreed to replace it and it will take 7 working days ~!!!!! I can send an itme to china in 4! 16 days to count today and still no PDQ machine . Need we say more

After an initial meeting with a sales rep who seemed very nice (as they all do) I decided to sign up with CardSave. This was largely influenced by the rep insisting that I would be better off using CardSave as I only had to take out a 12 MONTH CONTRACT rather than the 36 months required by the other company I was considering. I ordered a terminal but when it eventually arrived I had nothing but problems with it. I contacted CardSave and was pretty much told to sort it out myself. I kept trying but eventually just asked for my contract to be switched to the online service. I was told that I would have to take out a new contract which I did as I just wanted it sorted and to get on with running my business. As it turned out most of my customers wanted to pay cash so luckily I had little need to contact their diabolical customer services team, I didn't bother trying to cancel my contract early as I knew I would still have to pay so I kept it running. Shortly before before my contract was due to expire I gave birth to my daughter and naturally became a little distracted! However, after several weeks, and nothing in the post to query whether I would like to renew my contract I called CardSave today just to confirm that I no longer required their services and would be cancelling my direct debit. I was completely shocked to be told that I was 3 DAYS too late to cancel and as such I am required to pay not only the fees for an entire years services that I do not want but also a cancellation fee of £150! To add insult to injury they extremely arrogant 'advisor' I was speaking to seemed to take great leasure in repatedly telling me that it was a rolling contract and that was what I had signed up for. I understand that in the extremely contradictory small print it makes reference to 'successive periods' (ie if you go 1 day over your initial period you are expected to pay for the next 12 months) but when your sales rep has categorically told you that you are only tied into the contract for 12 months (NOT that it's a 12 month ROLLING contract or a 12 month contract which will AUTO-RENEW) its not something I felt I needed to double check. I think I could deal with having to pay the £150 as companies like CardSave will always look for ways to try to sting their customers but to expect me for an entire year (during which I will not even be earning any money as I am caring for my daughter full time) is disgusting. To penalise a small business owner for not cancelling a contract (which I had been deliberately mislead about in the first place) because I was giving birth says a lot about the level of customer service provided by CardSave. If you need further evidence you could always call their so-called customer service line and be spoken down to, talked over and generally made to feel as if CardSave have absolutely zero interest in any of your concerns and in fact think that they have got one over on you as they will continue to take your money for a poor service which you do not want or need!

We have had little problem. However I was offered a much much better deal with our Bank. On trying to cancel I firstly had 3 e-mails ignored, then on ringing up I am informed that we are in a rolling 12 month contract., and to cancel early we would have to pay the remain 2 quarters, plus a hefty cancellation fee. The only way to cancel with them is to write a letter 30 days before the contract expires (and rolls over again to another 12 months). They never send a letter advising you that the contract is up for renewal, or a new contract. *EDIT* Received a call from Cardsave and a great effort was made to resolve the issue. We are now sticking with Cardsave as they have offered us a good deal which means we won't be changing companies now. Thanks very much!

CardSave was fast to react and are currently dealing with the issue. Hopefully it will be resolved soon. In the meantime I am raising my rating for them. Well DONE guys!

Staff are rude and unhelpful. The "REQUEST A CALLBACK" doesn't seem to result in a callback and you're told a different story by every person you speak to. I called a few months ago to find out whether they could match the prices i'd been given by Seymour Direct and they couldn't so I asked about cancellation. They guy said not a problem, email [email protected] with 30 days notice. Since then I spoke to someone else who confirmed the 30 day notice period and told me there would be a £150 cancellation fee. Spoke to someone else (very rude and talking over me) today and she's now told me i'm under contact (apparently it auto renews for me every Aug!) until the 14th of August and the fee is £144. I'd expect better service from a supplier i'd just started working with, let alone one i've been with for 5 years. AVOID.... go to Seymour Direct Cardsave... your staff wouldn't know "Outstanding Customer Service" if it slapped them in the face, i'd take that statement off your homepage and send them on a bit of training ASAP if I were you...