www.cardsave.netReviews of cardsave.net

We had unsolicited call from a CardSave, after a brief chat we agreed to meet them as they seemed to offer very good rates. This is a good as it gets because as soon as we signed up with them, the service deteriorated and went from bad to none existent. We are at a loss where to go from here apart from the fact that CardSave and Streamline has let us down badly. Despite repeated discussions with CardSave agent, their customer service we are no where near resolving our problems and out of pocket by £81 as result of their failure to provide decent service and honouring their contract with us. On top of that CardSave is demanding £600+ for breach of contract and the cost of the terminals despite the fact they have arranged collection of the unopened boxes of terminals from our store and we have proof of collection. Below is history of our contact with CardSave and their local agent. 1. Initial contact was made on 14th September 2012 2. Meeting Setup on 19th of September 2012 – During the meeting it was made clear to the agent that we have 2 outlets and we wanted to move both outlets to a new credit card merchant suppliers. It was also made clear that both outlets need to be moved together and not separately 3. Application for both outlets were signed on 1st of October 2012 4. Application for first unit was approved at some point because terminals were delivered on the 16th of October 2012. 5. Contacted agent, on the 16th of October, via phone to find out about status of 2nd outlet application. 6. Received a request to send accounts for 2nd Outlet. Abridged set of accounts for 2009/10 and 2010/11 (latest available) e-mailed on 26th of October and full set on 31st of October. 7. On 1st of November received request from agent for 2011 / 12 accounts to be e-mailed. Informed agent that these are not a available till December 2012 8. On 14th of November received a communication from Agent; apologising for not being in touch due to the fact that he is trying to determine the status of the application for the 2nd outlet with Streamline and will come back to us as soon as possible. Responded on the same day via e-mail that we will continue to withhold the use of the machine at the 1st outlet until such time both applications are accepted. At the same time requested that rental fees / agreement to be adjusted until such time both outlets applications has been accepted. 9. Requested a status update on 21st of November with regards to my earlier e-mail – no response 10. Further request for status update on 4th of December made – Agent replied he is contacting head office to find our status and will come back to me. 11. Having still had no response by the 17th of December, sent a reminder to the Agent, and confirmed via e-mail that standing orders for Streamline and CardSave will be stopped and requested CardSave quarterly fees to be refunded. 12. A further reminder sent on 8th of January 2013 and having had absolutely no acknowledgement from Agent, emailed on 11th of January suggesting that we cut our losses and move away from each other. Received a response from Agent that he has escalated our correspondence to a higher level of management within CardSave to action the application. 13. Further reminders were sent on the 14th, 22nd, 28th of January. Finally received a response from agent that he has forwarded all my e-mails to his manager and has taken up the case directly with him. 14. Still no response, sent further reminders on the 19th of February, 14th of March 2013. 15. A formal e-mail cancelling service was sent on 18th of March. 16. On the 25th of March the credit card machines were collected still in their original packaging from the 1st Outlet. 17. In between the above there has been several oral communications with CardSave customer service concerning the machines, our ability to connect the machines, accounts re the reasons for the cancellation of the standing quarterly order, …etc. During all the above verbal communicated, we re-iterated the reason why the machine were not connected and the cancellation of the standing order is due to the fact that we are still waiting for the application of 2nd outlet to be approved. 18. Todate we are still waiting for a response from CardSave whether our application for 2nd outlet has been approved, declined or Streamline require any additional information. 19. The above together with relevant copies of e-mail exchanges were e-mailed to CardSave customer service (customer.services@cardsave .net)on the 29th of April. After a telephone conversation with a member of CardSave Customer service. 20. To-date, CardSave Customer service has failed to acknowledge the above e-mail. 21. Despite the fact that the machines were collected by CardSave (we have a proof of collection from their courier company) on the 25th March, CardSave is demanding payment for the machines, and other charges. Ignoring the fact they have failed to honour their part of the contract.

Just off the phone having spent another frustrating half hour with one of Cardsave's really unhelpful, worse than useless technical advisor's. Recently switched to Cardsave from <external link removed> Send to save a few quid, possibly one of the worst business decisions I have ever made! I run a charter boat business and take payments on the go, so I require a mobile terminal, in the 4 years that I had the <external link removed> terminal (which worked off the vodafone network), I never had one connection issue, in the past month I have had nothing but connection issues with my new Ingenico iWL250 terminal from Cardsave, even though it works off the same GPRS signal that the <external link removed> terminal did, very successfully may I add. I usually take payments towards the end of my trip as I do not have mobile signal at the pier where we embark and disembark our passengers, so we are taking payments in the same place where we have done so without any problems in the last 4 years, yet the Cardsave terminal will not pick up a signal long enough for a successful payment. Vodafone is the strongest signal by far in our area, as such we firstly had the terminal on manual mode and selected Vodafone, but for some reason I have yet to put a payment through with a vodafone signal as it just wont keep a connection?? I and my crew have Vodafone as our phone provider and at the same time we are trying this with the terminal, we have full signal on our phones?? When I switch the terminal to Auto mode it picks up O2 as the strongest signal - O2 is a very poor provider in this part of the world so quite how it is registering that as the strongest signal is beyond me!? At this stage I generally ask any of the passengers if they are with O2 can they check if they have a reception, they never do have - yet this heap of junk says it is the best one! That is till you actually go to make a payment, and it loses signal again! Another boat operator who runs the same trips as me, still uses his <external link removed> Terminal, so we can be side by side and he is having no problems whatsoever with his 4 year old terminal which runs off the same mobile signal, yet my 'all singing all dancing' brand new terminal just will not work!! Cardsaves really helpful solution is to stop when I have a signal, thank you Cardsave for that really clever bit of technical advice, but it kind of defeats the purpose of 'payments on the move'! I am gutted that I moved to cardsave, every time I speak to them we do a test transaction and it works, albeit this is sitting at home at my desk, where it has to be said that it does not always work, but of course, it would when you have their really useless unhelpful staff on the other end of a phone. When we try various things with the supervisor swipe card, it shows up 'error 25', but apparently this does not mean there is something wrong with the machine, but afore mentioned staff are unable to tell me what it does mean!? Every time I turn on the machine it prints out copies of the last transaction it made, customer and merchant copies, but apparently that is ok and nothing to worry about and doesnt mean it is broken, really!? When you take out a terminal you are given a 'territory Sales manager' who will personally deal with any problems you have, I have been unable to contact mine in any way since he got his sale, will not reply to my voicemails, nor emails. Thanks <private data removed>, you have been fantastic. I have been demanding a replacement terminal from Cardsave as there is clearly something wrong with this one, and going by the posts I have been reading here, I am not alone with this problem. Cardsave have said that they will send out another one, but once they receive my current one back they will test it, and if they dont find any problems, I will be charged £500 + vat!!! Now given that we have already done some tests and they have said it works fine (at my desk), do I take the risk of them testing it in a city environment with full mobile signal from every provider there is!? Dont think so! So it looks like all I can do is struggle on with an absolutely useless card terminal from a really really useless uncaring company, they have had their sale and their 3 year contract out of me, nothing else matters to them. The only thing I can do now is warn others off from falling for their patter, so if you are thinking of switching to Cardsave or joining them, do yourself a big big favour, and look elsewhere!

after being with cardsave for 2 years without any complaints, unfortunately I have just experienced their customer support. My mobile terminal was upgraded by cardsave on wednesday and as a result my terminal stopped working properly. I rang customer support thinking they would be helpful and sort the problem out...Wrong! The first person I spoke to, <private data removed> was completely useless and didn't have a clue, so hung up and rang a little later to speak to someone else. Unfortunately I didn't get his name, but he was equally as useless and couldn't grasp the simple concept of "my terminal won't connect to the vodafone network, which is the only one available to me where I live" Not hard is it? He at least contacted ingenico to find a solution but failed to ring me back when promised, big surprise! A third call to <private data removed> who was actually helpful and promised me a new terminal would arrive either on saturday or definitely Monday, I rang Sat morning to see which and was told "no sir it will arrive Tues! I was so tired of this now That i just accepted tues. A little later I realised that I actually had a meeting on tues and couldn't be there to accept it. I rang to arrange either a different delivery address where I would be or arrange another day. To my complete disbelief, this would be subject to a fee!! because they are obviously doing me a favor by replacing the terminal they broke in the first place! After the money this has cost me in time and lost earnings because of their upgrade, this is just unbelievable! The woman I spoke to had obviously heard all this before. I don't think cardsave will be my provider for much longer! contract ends in june. If you want good customer support, avoid cardsave. There will be a stern letter to their head office and this review will be going on every review site I can find.

thank you very much claire for sorting out our problem with cardsave all resolved now i am a very happy lady.

I wrote a review on this company on the 17/4/2014, informing all businesses or anyone to not bother with this company as they are crooks and have no customer service whatsoever. I have been reading all the reviews and for one I am shocked to read about the same situation everyone is in when they join up with Card save as they try to turn around and tell you different explainations and still charge you the cancellation fee even if the business has given notice. I have not even had a reply from my review nor has Card save contacted me even though they say they have. Card Save please don't make out that you have contacted me and solved my situation with you as you have Not!!!!!!!!! They taken the £180 cancellation fee even though I tried to give notice. I think it is disgusting the way the company can do this. STAY AWAY FROM THIS COMPANY!!!!!!!!!

4 Stars out of 5 for customer Service after complaining here . Well, for one, I am glad that we were assigned an attentive and courteous member of staff after getting nowhere initially before posting here on this website my employers frustrations. Instead of the 1 Star critique we had initially assigned them previously, for all the problems mentioned previously, I and the owners are now glad to deliver a revised review to the situation with the alteration from One to FOUR stars for customer service. It has at times appeared to be a case of which members of staff one gets answering the phones and having the commitment and patience in effectively trying to resolve ones queries. Anyway, after our complaint here - I am glad to report that a fine and pleasant young gentleman member of staff phoned us up and sincerely approached us offering to do his best to try and ensure that things continued upon a mutually respectful and happy platform for all concerned. Fast forward after a few days of detailing the situation to him and mentioning the key parts which mattered to us...he did offer the owners of my workplace some very generous terms - both for if we decided to leave in future but also terms ongoing if we decided to stay. Essentially the mains bones of contention and misunderstandings, in the initial Sales approach and initial lack of customer care from other staff, were I'm delighted to say, graciously corrected and honour is satisfied once more (and the owners are no longer peeved and shouting in my ear as it were over the terms of our partnership with Cardsave. What we've learnt as a conclusion: Particularly the male members of staff in Cardsave seem to provide exceptional care and consideration - especially the gentleman we finally had ending up dealing with our case. We have seen a new side to Cardsave...and it is for the moment, a side that we really like...and hope to see more of this gracious and sincere manner in the future if and when the case arises that we need contact them again. The revised deal they offered us far exceeded anything that any of their top rival providers could offer at this time...by far....so with a contented heart the owners have instructed me to accept their offer and see how it goes for the next 12 months. I hope the rest of the staff will continue with this courteous and sincere approach to their clients/partners as the young gentleman who we ended up dealing with has treated us with. I shall be writing a small letter of accreditation complimenting him accordingly to his CEO at head office for the rather fine and respectful way he has helped us in resolving the main concerns. And we look forward to continuing to work beside Cardsave for the near future. Thank you again Matthew, it has been more or less a joy in dealing with yourself. 4 Stars out of 5 to Cardsave from a previously enraged client/partner. -Original Review before being Resolved over subsequent 3 weeks, mid/late April). Cardsave are pretty disgraceful when it comes to 'Selling Practices'. We signed up to what was offered by a senior sales agent as a 1 year rolling back in around 2007-2008, with an initial contract where as long as we gave a months notice it would not renew...and therefore there would be nothing to pay to do so as long as we completed the first years contract we could give a months notice then leave without cost to us. 3 years down the line, we find that their rates are highly 'uncompetitive' and so we first ask for a better deal which they can't offer compared to almost every other major rival to name) then we ask about cancelling. Only to encounter a female manager with the attitude of a hard nosed 'Debt collection agent' like you see on TV saying 'oh well we'd rather not talk about cancellation but what we can do for you staying on blah blah blah' as she tries various tricks to avoid giving us any information about leaving...then as we persist she becomes more obnoxious before listing almost £360 worth of charges just to close the account and leave....none of which were ever disclosed...contrary to what their regional Sales Rep had said at the time to us in person too...that 'as long as you complete the first initial year of the contract then you are free to leave'. The have a habit of intentionally NOT leaving contract terms as quoted by a more pleasant gent manager to any new clients and if they do leave anything it's a faded nearly impossible to read cheap photocopy of a A4 sheet of some of the features and that's it - so that you have to clarify terms verbally with the sales rep like we did. Their sales agent lied it would appear to us about charges on leaving. We're going to defo cancel this year with over 4-5 months to spare - we'll see how much Cardsave really wants to trash their own long term repute. Cardsave or certain members of their staff, seems to be like certain waste disposal companies and act like cowboys...who presume that: 'Once you've signed up for a year of service then they'll have you for life without having to earn your patronage again...ever'. They unlike the mobile phone companies who genuinely try to offer you good terms to stay with them rely only on the lack of 'Consumer protection laws' governing their practices...as it leans more towards Business Law (which is weak and designed for largest of firms only in mind.) I'd recommend anyone with a dispute and getting nowhere, to get the Financial Ombudsmen regulator involved to help resolve the dispute I've spoken with them already along with some senior legal counsel at the some charities and government consumer protection agencies...currently consulting a family solicitor. They've said try to resolve it with the complaints procedure in house with Cardsave first if not then they'll be ale to be more involved - the Citizens Advice Bureau legal advisers advise the same. They are very silly in practice all of these companies who act in such a way...they really think that ' misinformation, not bothering to inform you of contractual terms by intentionally not giving you a copy of the full contract and general miss-selling by having Sales agents say one thing but customer agents say another' will win n keep them business in the medium and long run. Why the hell would any half decent serious about making a good quality professional reputation for itself company choose ti allow it's staff to behave in such a manner...to so many of us their supposedly treasured clients...honestly...who trains them and writes the company policy to enable them to behave this way??? Restauranteur, in Manchester M33

I contacted card save to enquire about a terminal and weather it would be suitable for my first business as I was not sure if I needed to have one as my shop is small with an local community setting not a massive money maker , I had many conversations with agents over the phone and a rep who convinced me that this would be beneficial as the customer may spend more etc etc the agent recommended a mobile terminal as I was not having a landline in the shop and that I could make payments from my personal account!! he informed me that I would only be charged for the terminal which would be a quarterly payment plus a charge of 0.35p per transaction which he told me I could charge the customers 0.50p for to cover this cost which sounded ok as I knew shops that did the same thing. As I was just enquiring at this point I told the agent I would be in contact closer to the shop opening within this time I was contacted from the call centre just confirming if I was going ahead I said yes and disgust the reasons why low cost etc etc I then contacted them to go though with the agreement and they set up a meeting with an agent who I had spoken to before, we meet up he made me aware that he was in abit of a rush, I wanted to confirm that the information we had already disgust was correct ie the quarterly payment and per transaction fees he confirmed that this was correct I asked if there was anything else I need to know and he said NO not really apart from I was entering a 12mth agreement and that would start now, this sounded abit scary however I trusted that he had told me everything but I did just quickly confirm again that if I do not use the machine I will only pay the quarterly fee he said yes and then went on to explained that this is my first business just a small pound shop for the locals as we do not have anything like this in the area and wanted to give customer the option to use card so said to him I would have only have quarterly instalments to make if no-one uses it he agreed !!!! then we went on with signing the paper work he quickly went over what we had already disgust he asked for payment details then said me to sign here! here! and here! he then said I have to go and left. my terminal was due to be delivered on the 28th march 2013 its now the 12th april 2013 and it still has not arrive however on the 8th march I received a shock.....2 letters 1 from streamline stating that your terminal should be connected to a landline for updates and that if it was not this will cause the terminal to stop working etc then the other letter consisted of two bills 1 for my quarterly instalments which showed that they had already requested payment from my bank and the other letter stating that another payment was going to be taken for the amount of £25.00 as you can imagine i am thinking what the hell!!!! what am I paying £25.00 for!!! and plus why am I paying for something I have not even got yet!!!! I called the call centre and spoke to a Deanna she said she would look in to all matter and call me back its now 4 days later and no call or voice mail from her, however I called back the 48hurs later only to be told I was liable for the £25.00 charge even if the agent did not tell me and that if I cancelled I would be charged over £600 even though I still do not have equipment and the fact that i was miss sold to she also said the terminal would be with me the next day its now been 72hurs since that phone cal and it still has not arrived l I feel so angry that I got involved with a company like this its so upsetting to know that they would charge me a cancellation fee when I was missed sold to and do not have the equipment I cant express how upset this has made me I am suppose to be putting all my effort energy into my business but all I can do is worry about what is next I have contacted trading standards and financial ombudsman for advise they have said to give the company a chance to resolve but have agreed this is not the right code of conduct and have said if I do not get any joy to come back to them. I cannot believe I am being put though all of this by card save I am so hurt, disheartened, worried, words cant even explain and I know its having an affect on my business which has only been running for 3 weeks. . .

I have been with Cardsave / Streamline for 2 years now and used to recommend them on cost. However, lately I don't believe that this recommendation was wise when you consider the auto renew contract that was not made clear in any of the 12 occasions I did speak to representitives of Cardsave. If you return a terminal with a sim card still inserted. That carries a £500 surcharge and you have jump through hoops writing a letter watching the clock to terminate your contract. The first terminal I received would never connect to network, and I would have to remove battery, then insert (risking bending pins). This was the only advice that was given for over a year (surely this is a breach of contract and I should of received compensation accordingly) until they managed to get a terminal that would bounce off any mobile network. But wanted £500 for the privilege. After much moaning they relinquished and i took receipt. Happy enough until I found exactly the same problem with model ingenico iWL250 so why waste £428 a year +charges. Phoned and spoke to Louis who seemed nice enough but heard it all before. Waiting for line manager Jack to call tomorrow now. These companies need to be held to account because if I run my business with the same underhand/ lock you in/ downright theft-like practices. WE WOULDN'T HAVE A BUSINESS. Ombudsman aware and awaiting further instructions. Cancelled DD which I am allowed to exercise as a consumer. Get a grip and realise that fact "Don't Bite The Hand That Feeds You"