Car CityReviews of carcity.com

4.2528 reviews
Cars & Trucks
1515 28th St SW, Grand Rapids, Michigan

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Car City

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About Car City

Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!

Car City (carcity.com) has 528 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: carcity.com
Website: carcity.com
Category: Cars & Trucks
Location: Grand Rapids, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Car City reviews

528 approved reviews, newest moderated first

Ronald
Dec 23, 2016
Great people
Great people to work and deal with.
Response from Car CityDec 27, 2016
Thank you, Ronald!
Jessica
Dec 22, 2016
Customer service
customer service was supportive and helped in anyway you need help
Response from Car CityDec 22, 2016
Thank you, Jessica! Congratulations on your new car! Welcome to the Car City family!
Marilyn
Dec 21, 2016
I'm sending a co-worker to you
It was good but they should fix my heated seat on the driver side
Robert
Dec 20, 2016
car buying on a budget
Car city in battle creek mi was an awesome experience. The staff was friendly and very helpful. No pressure to buy, and they helped me get something sfae and reliable for my family. Even with my poor credit $39 down and i drove home. It was awesome. If you're looking for a new vehicle Car City is thr place!
Response from Car CityDec 21, 2016
Hello Robert! Thank you for the 5-star review! We're glad the Battle Creek staff were able to help you get what you need for your family. Welcome to the Car City family!
Reva
Dec 20, 2016
They were very helpful in finding the right vehicle for me.
Car City was very patient and easy to work with when I came to get a car. They took their time with explaining things to me and making sure I was situated in the correct vehicle for me. I can't wait to continue my buying experiences with them.
Response from Car CityDec 21, 2016
Hi Reva! Thank you for the kind words. We are glad you had a positive experience! Welcome to the Car City family!
Linda
Dec 17, 2016
Salesman was too pushy and rushed me.
I made the mistake of letting the salesman push me when I was not ready. Make them slow down and listen to you. I'm not saying I would not have bought the vehicle I did but I definitely felt he made the choice for me and did not give me the chance to feel more comfortable with my choice. Ask a lot of questions because believe me not everything the sales people tell you is the real deal. Their way of making the deal sound so good is a little shady.
Response from Car CityDec 19, 2016
Hi Linda, we apologize you left feeling that way. We pride ourselves in low-pressure sales and being transparent to all of our customers. We would love to discuss your situation with you to help us better improve our processes and services. You can call us at 888-CAR-CITY to speak with a Manager.
Jerome
Dec 17, 2016
Huge help
I had an emergency situation and they got me in a car that day. The only way to improve service would have been to actually check the car out. Never even popped the hood before I left the lot. I haven't had any issues with the vehicle, but a double check would have earned the 5th star.
Response from Car CityDec 19, 2016
Hi Jerome, thank you for the review. We appreciate your feedback and will take it all in to consideration!
April
Dec 15, 2016
Car issues that they wont fix
I have had problems with the cars front end since i got it and every time i have asked i got a different excuse.
Response from Car CityDec 16, 2016
Hi April, we apologize we were unable to meet your expectations. Every customer has the option to purchase a very affordable service contract at the time of delivery. If you did indeed purchase the Service Contract, you can call Precision Claims at 1-877-315-2805 and they will be able to direct you to a service provider that will be able to help you. If you have troubles or would like to discuss your ideas on how you feel we can improve our processes, feel free to call us at 888-CAR-CITY to speak with a Manager. We always welcome the opportunity to discuss potential growth to better serve our customers.

Car CityReviews of carcity.com

About Car City

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I'm sending a co-worker to you

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They were very helpful in finding the right vehicle for me.

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About Car City

About these reviews

More in Cars & Trucks, Michigan

Freedom Motors USA

Father & Son Auto Sales

Volkswagen

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Car City reviews

Great people

Customer service

I'm sending a co-worker to you

car buying on a budget

They were very helpful in finding the right vehicle for me.

Salesman was too pushy and rushed me.

Huge help

Car issues that they wont fix