CaptifyReviews of captify.glass

Short battery life (2 hrs). Claims caption position is adjustable, but can only be adjusted slightly in the very top of lens. Cannot read captions if it is bright. Terrible lag at times, sometimes several seconds. Does not work in moderate noise level settings such as a restaurant. Person cannot be more than a few feet away otherwise it doesn't pick up

I ordered their captify pro glasses for my deaf wife as we had a few use cases where we thought they would improve her quality of life. Unfortunately we found in each case they were disappointing or did not help. 1) She often struggles to hear our young children, the glasses barely worked with them at all. 2) In the car when I'm driving, she can't see my face to lip read (especially in the dark). The online transcription does not cope well with an intermittent connection and the offline mode is next to useless in it's accuracy 3) The main use case we had was in a professional setting, work meetings and conferences. The above were "nice to haves" but this was why we really bought the glasses. Unfortunately over the few weeks we had them, she never had a succesful session with them. The main issue is that the glasses would just go into standby, despite active transcription happening. We could change the standby timeout to up to 2 minutes but that was still too short and would quickly change itself back to the default 1 minute (despite the config still showing 2 minutes) We contacted captify about this issue and the initial response was very dismissive "have you enabled transcription?". After we responded they admitted the timeout issue is a known bug (why give the first response then?!) but with no ETA for a fix. Overall the accuracy of the transcription was pretty poor as well, even with the overly expensive "improved" experience with the subscription. I thought maybe it was our scottish accents but I tested them using several different talk radio stations and I would estimate they got 5-10% of words wrong even with the clearest accents. We were a few days away from the end of the 45 day return period and we didnt wasnt to rely on vague promises of a fix to their core service so we decided to initiate a return. Captify left us to arrange the return and as we're in the UK it cost us £50 for postage and then got stuck at customs as they wanted another $190 on import duties. I would recommend avoiding this product/company - especially if you're outside of the US