CaptifyReviews of captify.glass

App does not work on either of my two modern Android phones. App crashes after setup and never works.

I returned my Captify Pro glasses before the 14-day trial ended. I received them on Friday, tried them all day Friday and Saturday, and requested a refund on Monday. The glasses felt too small for my head, and I had to look up to read the captions, which was uncomfortable. Customer service was okay, but I felt they were a little pushy about getting me to keep trying the glasses for the full 14 days. Thankfully, I didn’t order prescription lenses, because their cost would have been deducted from my refund. The biggest disappointment was that I couldn’t get the glasses to caption movies at home or at a theater. In my experience, the captions on my iPhone and iPad worked much better. I wanted these glasses to work for me, but they didn’t meet my needs.

I bought their glasses, but they arrived defective. Support sent a replacement pair and charged me a deposit. Since I was not satisfied with the product, I agreed with them to return both units (the defective ones and the replacement ones) together in the same package. According to official postal tracking, the package was successfully delivered and signed for at their offices on June 8th, 2026. It has been 21 days since they received the product and they have completely ignored all my emails. No response, no updates, and no refund for the €784.62 (€464.90 for the purchase + €319.72 for the deposit). I have been forced to file an official dispute through my bank to recover my money. Avoid this company at all costs, terrible after-sales experience.