captainjackcasino.comReviews of captainjackcasino.com

It won't let me back in and I have won 1,300 some and it won't let me even verify myself, so I lost 30$ plus the money I won on the game I'm super pissed about it I would so do 0 stars if I could this game don't even deserve 1 star ⭐ in my opinion 🤬

They will not pay you. It's a scam period. Expensive leason. Any one interested in bringing a class action lawsuit

I received a 100 dollar free chip played through the ridiculously impossible play through and had all the funds I did win were taken.When I go to withdraw 200 bucks they said I couldnt because I used multiple coupons in a row.And I couldnt because the money was won from a chip they gave me

Can not get withdrawals. Always "escalating" but no resolution. This is a scam so avoid it if you like your money! Every week of checking back is the same excuse.

Complete Scam! Save your money and stay away!!!

Update to my update to my update: I played all of my winnings which was $500. I gave them my information so many times like an idiot. And when I played, the bonus said no playthrough rules and you can withdraw whenever you want to. That is a lie. They will never pay you and you will never see your money Update to my update, first they wanted a picture of the card I had used while purchasing. That card had been stolen. I got them a letter stating that the card was stolen and since then I have been using a new card. I now have over $300 in the account, they told me to play down to $5 and use my new card, which I've already used. They said if I Don't play my money, they'll take it away. I understand policy and procedures, but this is just cruel. I'm going to ask a lawyer if I have any rights at all. So I'm expected to play all the way down to $5, purchase more coins with the new card again. These people are scandalous and deserve to be shut down UPDATE: December 5, 2025 I have a $200 redemption that I've been trying to get for 2 weeks. I sent them my ID three times, I sent them proof of address twice, I explained to them that the card that I was using, was stolen. I sent them a handwritten letter, I've sent them my whole bank account information. I hope they don't hack me. I will never see this $200. Oh, get this. They told me to play until my account is under $5 and then start again by using a new card. I have been using the same card for the last 2 weeks when I purchased from them. I don't understand the problem, I wish I never was on the site. 😔😔 I hope people read reviews before playing this casino online. They're more than happy to let you buy coins, but they do not give you your redemption. I'm done with this. I don't know what any of this means. But this is the reply I got back from management of Captain Jack Hello Sherry, Thank you for reaching out. I understand your concerns, and I’m happy to clarify. Please note that comments on public review platforms like Trustpilot often reflect individual experiences and may not provide full context. At Captain Jack, we process redemptions according to our Terms & Conditions, and as long as all requirements are met, you will not experience any issues withdrawing your funds. I’ve checked your account and can see there is a major issue at the moment. I see you used winnings coming from the coupon BONUSBOOST: 275% No Playthrough Bonus 4x Redemption only Slots & Keno only No Play / 15x Maximum Cash Out Redeem BONUSBOOST Deposit $30 or more Games Excluded: Slot Tournaments Games Blocked: Baccarat, Caribbean Draw, Caribbean Hold'em, Caribbean Stud, Craps, Galaxy Blast, Ripcord Rush, Under Pressure, Pai Gow Poker, Aztec's Millions, Jackpot, Cleopatra's Gold, Jackpot Cleopatra's Gold Deluxe, Jackpot Piñatas Deluxe, Jackpot Piñatas Progressive, Megasaur, Shopping Spree II, Spirit of the Inca, Roulette, American Roulette - Multiplayer, American Roulette - Singleplayer, French Roulette - Multiplayer, French Roulette - Singleplayer, Shooting Games, Sic Bo, War To play Galaxy Blast, please remember Galaxy Blast can only be played using straight cash as we do not allow bonus balance use on this game. Nevertheless, your best course of action is to request your withdrawal right away to have the finance team review your case, as they do sometimes make exceptions on cases such as these. Thank you so much for playing at our online Casino. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7. Have a great day and stay safe.

Sent my documents to them to be verified thru email. They said in a email that they received my email with proof of documents. So a week or 2 passes and they say they never received the email. Unbelievable

After playing online for years I decided to try out Captain Jack Casio, it was the worse experience of my life. I deposited 1000.00 on 4 different cards they accepted all cards I played up ton 7000.00 and was unable to make any withdrawal because they refused to verify my virtual card. as you know the only way to get the number is screenshot as there is no hard card. customer service does not exist no use asking for help useless and rude. tried for 3 weeks I eventually just run through my 7000.00 and done with them then i figure they didn't want to approve the card because they didn't want to pay me there was no way i was going to withdraw at that casino. i give them a fat 00000 Americans beware of the big scam.