John
Most of the negative reviews I've read…
Most of the negative reviews I've read were clearly from players that didnt bother to read the terms and conditions regarding no-deposit bonuses. Captain Jack, like every other RTG platform, does not allow a redemption if more than one no-deposit bonus is used without a deposit made in between. I used a "300% No Rules" (1x playthrough, No Max cashout) bonus code with a litecoin deposit and managed to win a little over $850. Knowing most every casino will deduct the amount given with the bonus, in my case it was something like $215, I submitted a withdrawal request in the amount of $630 on 5/5/26. I immediately received and email confirmation that my request was received and would be processed shortly. After 2 days with no update, I signed back in and saw that the bonus money that id intentionally ommitted from my withdrawal request had been removed by a manager, as expected. I contacted support who informed me that they wouldnt process a crypto transfer because id used my PayPal crypto exchange and id need to provide a new address for an approved wallet/exchange (at first I was annoyed but after reading through PayPals terms, this was with good reason as paypal has restrictions for overseas transactions for gambling winnings and wouldve risked the transfer being rejected). Anyways, after providing a new crypto address and confirming with support that it was in fact received, I thought it'd be processed shortly after as the support agent stated that they would review in in 12-24hrs. Over a period of 2 or 3 weeks, I had been assured my request was being escalated 3 or 4 times with each time stating id hear back within 24hrs, at this point id read all the reviews and was certain id never see that money. Well after a lot of persistence and roughly 4 weeks from my initial request, to my disbelief, I got notification that I had a pending transfer to my crypto wallet in the amount of $580, which I'm not sure if the difference was from some sort of processing fee, but honestly was not going to fight it any further and was just happy that they did in fact pay me, albeit it took just under 5 weeks or so. So moral of fhe story is that they do in fact pay, it just takes way more involvement and persistence than ive ever experienced at any other online casino. I haven't deposited any money since, but knowing the process now I would hope that if I did decide to play here again that perhaps the second go wouldn't take quite nearly as long, but who knows. 3 stars since I did receive my winnings eventually, 2 stars deducted because the only reason for extensive delays was from just poor communication between the various departments to process the request that caused delay after delay unnecessarily.