captainjackcasino.comReviews of captainjackcasino.com

I played several times. When i tried to cash out $1500, i jumped thru all the hoopes for withdrawing and then crickets!! Never got my money and no follow up from them! Total Scam from what I can see.

This is a scam. I won 500 dollars but keep getting denied to withdraw and they want all bank account info proof of residency way to much personal info. Do not play

You'll be offered multiple free bonus, then, blamed for accepting more than one. THEY WILL KEEP YOUR MONEY! SCAM AVOID AT ALL COST!! The risk free 11 dollards wallet verification will be kept as well...

Nothing but a scam!! Don't play on their site!! Played $150 on their site got up to $500 and when I tried to withdraw everything denied!! Check is an option don't do checks wire option denied even though I went straight to the bank for wire info... they need all kinds of documentation drivers license ok debit card ok full bank statement why too much info selfie sent 2X and utility statement which they claim they never got... BULLSHIT!! You have no problems taking my $$ and sending promos and then asking for reference codes U never send...the agents are polite and clueless or just plain robbers.. dont make me mention names I dont think they real anyway close my account how about that??

I verified my Identity and all information needed prior to winning $15,500 and went to withdraw my funds using BTC, and I was told that I needed to do a wire transfer. Okay, so come to find out, since its an international wire, my credit union doesn't support those...so I opened a whole new bank account for this, reconfirmed my address, and bank account, now they want statements after I've had the account for 30 days!! I'm so frustrated, I've never had so many troubles withdrawing from a casino before. For me this is life changing money...I'd be able to pay off all of my credit cards and move on with my life. WITHDRAWING SHOULDN'T BE THIS HARD!!

They took the whole month to payout. Absolutely 💯 unnecessary. If payed in a timely manner I'd most likely still be employed.

Most of the negative reviews I've read were clearly from players that didnt bother to read the terms and conditions regarding no-deposit bonuses. Captain Jack, like every other RTG platform, does not allow a redemption if more than one no-deposit bonus is used without a deposit made in between. I used a "300% No Rules" (1x playthrough, No Max cashout) bonus code with a litecoin deposit and managed to win a little over $850. Knowing most every casino will deduct the amount given with the bonus, in my case it was something like $215, I submitted a withdrawal request in the amount of $630 on 5/5/26. I immediately received and email confirmation that my request was received and would be processed shortly. After 2 days with no update, I signed back in and saw that the bonus money that id intentionally ommitted from my withdrawal request had been removed by a manager, as expected. I contacted support who informed me that they wouldnt process a crypto transfer because id used my PayPal crypto exchange and id need to provide a new address for an approved wallet/exchange (at first I was annoyed but after reading through PayPals terms, this was with good reason as paypal has restrictions for overseas transactions for gambling winnings and wouldve risked the transfer being rejected). Anyways, after providing a new crypto address and confirming with support that it was in fact received, I thought it'd be processed shortly after as the support agent stated that they would review in in 12-24hrs. Over a period of 2 or 3 weeks, I had been assured my request was being escalated 3 or 4 times with each time stating id hear back within 24hrs, at this point id read all the reviews and was certain id never see that money. Well after a lot of persistence and roughly 4 weeks from my initial request, to my disbelief, I got notification that I had a pending transfer to my crypto wallet in the amount of $580, which I'm not sure if the difference was from some sort of processing fee, but honestly was not going to fight it any further and was just happy that they did in fact pay me, albeit it took just under 5 weeks or so. So moral of fhe story is that they do in fact pay, it just takes way more involvement and persistence than ive ever experienced at any other online casino. I haven't deposited any money since, but knowing the process now I would hope that if I did decide to play here again that perhaps the second go wouldn't take quite nearly as long, but who knows. 3 stars since I did receive my winnings eventually, 2 stars deducted because the only reason for extensive delays was from just poor communication between the various departments to process the request that caused delay after delay unnecessarily.

Can some One please help with the redeeming? Has anyone been paid I need to know how to get my winnings ???? Helppppp pleaseeeee