captainjackcasino.comReviews of captainjackcasino.com

Well, here we go again. I’m disgusted NO help from them. Back and forth, back and forth. You have to be a lawyer to read their terms. I wonder if they know or CARE how bad their reviews are? Their staff may be good people; but their operating staff and functions are beyond horrible. I have been trying for 5 MONTHS…5 MONTHS. And keep in mind I get VIP PRIORITY PAYOUT. To make matters worse, I am now facing a serious illness and tried to get money out to help me thru a long recovery….to DATE- NOT A DIME. I’m torn between crying or throwing up.

Actual liars. Made up and fabricated reasons to not pay me. After paying me 150$ of my money. Backed out on rest over 500 unredeemed

Beware! Beware! Beware! DO NOT PUT MONEY IN THIS CASINO! My hubby played a promo where he put 30$ in and he had to cycle through 2500$ worth of winnings before he cld even claim any money ( he didn’t know this or he wldnt of even have played) but despite that he still managed to win a total of approximately 4500$ which meant he cld withdraw approximately 2000$ …they first acted like they wld send a check … we went through the process and it took the funds out of our account so we thought it went through and we waited for a check. They said it wld take 8 days to process. After 3 weeks and still no check we went on and they said a check was no longer an option even though they did not once try to reach out and let us know this. Our account still showed the money taken out which they said was being “held” til we cld provide all the info they needed to do a wire transfer . But to do the wire transfer, they asked for bank routing and account number, address of bank ,the day the account was opened, the balance in your account, beneficiary’s name , some other wire transfer code, a ppl utility bill….everything but semen sample blood sample and first born! DO NOT PLAY anything from the PENNSYLVANIA CASINO APP (black and green app w a spade on it) it’s not from our country and it’s overseas. It has nothing to do w Pennsylvania. Even if we wld give all that info ( which they already have half of it bc it was required for the check) we still wldnt get our money based off every one else’s reviews. If anything it seems shady and whose to say they wldnt do anything with all that info. DO NOT TRUST THEM OR PLAY!

Please never play here. I made the mistake of winning $2000. I originated a withdrawal on March 10. Every time I speak to customer service, they say I need to provide an ID. I’ve provided it 3 times! They will never admit they have received anything from you so they can not process your withdrawal. And, depending on who you talk to, sometimes they request a copy of your bank statements!! I’ve played online for 20 years and have never been treated so poorly. Told them to keep the money (hint, they were going to keep it anyway!

They don't pay out and they also take from what you have as far as I'm your account too okay as it suits them this is a scam! If they pay out I have yet to see. It says manager approval but still they denied it so don't go by that either. They was a almost 2 months ago n still nothin in my account btw.

I deposited $85 into my account. And then I one quite a significant amount of money and I cashed out, and they said that I never did. And I complained, and they refunded my $85, but they said it'll take 7 to 50 business days. that is such a rip-off and a scam artist. Move, I can't go to them and tell them. Let me have 7 to 50 days and give me your money. And then I'll pay you back when I feel like it. If I was to do that, that is considered theft. Why is it okay for them to? Please do not waste your hard earned money on this shady casino

I can’t believe I didn’t check these reviews before I became involved with them. You will NEVER…EVER…CASH OUT. It’s a great set-up. You trust them because the employees are so friendly; but when you try to cash out…FORGET IT. They tell you what your bank should be, what bank they will accept, the number of transactions your bank account should have, your balance…on & on. Stall tactics and the employees should be ashamed. ESPECIALLY YOU SAM A.

I hit a jackpot on this casino for 1600 dollars and all I have been getting is the run around and them trying everything they can to not have to pay me. They make u wait for several hours just to speak to someone in customer service....I have sat here waiting for over 4 hours one time and it's never been less than two hours waiting all for them to just make another excuse as to why my withdrawal was denied. These people are a scam and the customer service is no help at all!!!