Capri StudiosReviews of capristudios.com

When I ordered my prints it was with a "8 hours left for Christmas delivery" and in an email I have a "Your order is still covered under our Guaranteed Christmas Delivery windows, and we’ll keep you updated every step of the way." The prints, which are lovely, didn't arrive until January 10, almost a month after the order was placed.

My order was supposedly shipped and the tracking shows that on 12/29 my order is "on its way" AND "out for delivery". How does that happen? It's now January 15 and the tracking still says the same and I have NOT received my order. Feeling like I was scammed..

I ordered 2 of the same print for delivery by Christmas. I liked the order review process and received the shipment tracking number in a respectable timeframe. However when it arrived it only contained 1 print. When I reached out I was told the other was on its way in seller are packaging. Upon request they could not supply a tracking number. It has been 3 weeks and I keep getting the response “we are looking into it” with zero resolution!

Product was absolutely beautiful! It just took quite a while for it to arrive. I ordered no later than 12/15 but didn’t deliver until 1/7. Was supposed to be a Christmas present. I did like that I could print the product to at least show it before it arrived.

Great customer service through every step of the process. Augustina stayed in touch and keep me updated on every part of the experience, from purchase through delivery.

I started emailing on 12/23 as I ordered in time for Christmas delivery. On 12/17 I got an update that the label was created and my package was being handed off to the carrier. Long story short I’ve sent at least 12 emails following up on where my order is. First I was told that it was an issue with the carrier. Then I was told that there was actually an issue with production and it was never shipped. No one can give me an answer that’s not total fluff or a timeline as to when I’ll receive and I’m $140 down and still with no Christmas gift for my MIL. They say they are sorry but do absolutely nothing to make good on it. How difficult is it to reprint and ship it out? I’ve never experienced customer service of such poor quality.

2nd time was the charm! After a not-so-great experience, customer service came through and got me a perfect replacement quickly!!

Unfortunately, our product arrived damaged. But the team at Capri Studios had the replacement in our hands within a week!