Capri StudiosReviews of capristudios.com

Great quality product quick shipping and great customer service

Process was easy, the end result was beautiful. A+

My package was lost in the mail. I reached out to Capri to see if they could do anything about it on their end. William was very helpful and kind, and he ended up shopping another package out right away. This company puts the customer first.

5 stars to 1 star... Previously I rated my experience 5 stars, due to an awesome experience with William, from Capri's support staff. Since then, I received my prints, and while they were fine, they were wrinkled, the frames weren't worth the price, and support since then has been terrible. The price point comes with a ebook, which no one seems to know about, and the website cannot produce. This also miraculously cannot be sent via email. I have been waiting for an update my open case for this since it was submitted on Dec 11, 2025 (it is now March 4, 2026), and have only received the generic response that they are waiting on a response from the technical team, before they stopped responding a month ago, with the issue still not being resolved. I do not think that William's review deserves to be downgraded, as his service was amazing, but this new rating is 100% justified. Lack of response, no issue resolution, and lack of communication has left a bad taste in my mouth, and for someone who once suggested to everyone to get this, based on customer service alone I am suggesting that they look elsewhere. Edit after Capri Response: My issue is not resolved and I haven't received an update from Capri since Jan 20, 2026, regarding this issue. So, if it takes their "internal team" that long to try to figure out why a button isn't working, and to respond to a customer to give an update that they are still working on it, they have likely just washed their hands of it, and forgotten that the issue exists. No ticket number provided to me to track it by, nothing. If I could downgrade my rating to 0 stars based on this response, I would.

3 of my items were missing. Once your company answered my emails, which took almost 1 week, the order was successfully processed and delivered.

Capri Studios created such a beautiful, unique picture that is the center of my living room!

The customer service at Capri Studios is amazing! I placed a few orders throughout the holiday, not with a ton of lead time, and ran into shipping issues. The customer service team were so responsive in helping me confirm all the shipping and tracking details. Also, when I received an item and there was some damage due to the packaging, the customer service team stepped in again to help me get a replacement print. Everyone loved the prints and I just ordered 2 more!

I love it so much! Very good quality and very good communication! I’m ordering another one for my home in Tampa!