Canvas FactoryReviews of canvasfactory.com

Response from Canvas FactoryApr 14, 2019

Hi Milton We are terribly sorry if you are unhappy with your print. As for canvas prints, usually you compare images seen on a backlit screen (monitor.cellphone) and seeing the print physically without the backlighting and there is a difference between the two. We would be more than happy to double check the image for you. You can email us the received prints taken in natural light (preferably outdoors) to [email protected] and we can look into it. As for the size needed for a print, you can read this article and it should provide more info. https://support.canvasfactory.com/hc/en-us/articles/115005825648-What-size-image-do-I-need-to-upload- Regards Rory Customer Service Manager

Response from Canvas FactoryApr 4, 2019

Hi Ralph We do apologize if the transit time of the order took longer than expected. Our Metal HD and Acrylic prints are produced in our Facility in Shenzhen, China and a lot of factors come into play in regards to shipping. As for the damaged print, please send through the image of the damage to us at [email protected] and we will promptly sort this out for you. Regards Rory Customer Service Manager