Canvas FactoryReviews of canvasfactory.com

*UPDATE* The large framed photo collage did indeed arrive today and it does look like a quality piece of work. Notwithstanding that, my two thoughts about the experience ordering is, I was given no options on shipping, Amarex took about 10 days to deliver to Brisbane, and in that time there was no communication initiated by either Amarex or Canvas Factory so I was left in the dark. Neither company seem to publish phone numbers in any obvious way although once I engaged with the Canvas Factory chat bot I did get some information which helped give me confidence that I hadn't lost my money in a scam. My advice therefore is, ditch Amarex and us Auspost or better any organization that has accountability) and offer customers the option to pay more for express. The simple fact is, I bought it well in advance as a birthday present intended for the 28th Jan. I even put a note saying if you can't do it in time I don't need it. The birthday was spoilt as a result which is a shame. The person it was for has now left for England too. I've updated my review to 3 stars based on the quality of the output but the lack of communication is something the company must try to improve ---------------------------------------------------------- How can all the good reviews of Canvas Factory possibly be correct? The item I ordered hasn't arrived. The tracking number just says delayed and there is quite simply no way to contact customer service apart from filling out forms they don't respond to. I left voice messages and the only number I can find always says unfortunately all our agents are busy. Frankly I'm now thinking the entire company is a giant scam and I've lost $300.

The service was great, but I was a little disappointed that the printed photo lost some of the brightness that the photo has. It came out darker, so it doesn't have the impact that I thought it would. Also, the cropping tool on the web page is hard to communicate the exact area you want to appear on the face of the canvas and the image was shifted down from what I thought I had selected so it lost some of the image I wanted to be shown at the bottom and gave me more sky than I wanted at the top.

Original review: 1 Star Still no product after three going on four weeks, multiple chats with CS, no progress. Thinking about refund. Edit: As of June 13, 2024 - 3 stars The replacement canvas arrived today. Almost a month and a half after the original order was placed. CS still not particularly helpful. The actual product is good and what I was hoping for. Overall experience bumped up to a 3*.

No real time tracking update and slower response for the delivery/cargo info to us. The rest is fine, thank you

Shipping took way to long to the USA. Packaging was beat up by the time it arrived. Print was okay.

I recently gave a very poor rating due to receiving damaged merchandise and a mug with the head cut off of the photo. There was not going to be anything done to remediate the situation. Only after I published a bad review did the company agree to replace the broken and the headless mug. I am satisfied

The canvas print is nice, the wood internal framework was broken on one of my 2 prints. I'm not sure this is due to shipping damage either because the split is right in a knot in the wood and is a very clean break. I'm handy and fixed the broken wood frame with a metal bracket but the broken wood pushed out on the picture slightly. If you look closely you can see the damage. Not enough of an issue for me to pursue resolution with the company.

The initial order really amazed me because they always updated me via email. Its products and services are unbelievable and very fair, but its website's pace is not much better. I'm going to give everyone a recommendation.