Cannon SafeReviews of cannonsafe.com

My digital dial went out and I finally got it open by my grandson beating the hell out of it while I dialed in the combination. Prior to this exercise of entry I had a half dozen requests with Cannon to contact me and let me know how I can get in my safe without a locksmith destroying it first. I found out about the pounding method from the internet- of course- and decided to use it, of which as I mentioned previously, it worked. And now it's been about 3 weeks since I contacted them requesting a new dial mech. with no response other than "there are too many requests prior to me and I was cancelled. Please call again and get in line." That's useless because they are either going out of business or just lousy customer service. I guess I'm going to have to buy a new dial mech off of Ebay and when It's repaired I'm going to sell it as fast as I can and I WILL NEVER BUY A CANNON PRODUCT AGAIN!!!!!!!!!!! I have 4 gun safes, of which this is the only Cannon I have, but the other safes have given me little to no trouble. What a shi---y company. I'll spread this company's reputation around everywhere I can. DON'T BUY A CANNON GUN SAFE OR ANY OTHER CANNON PRODUCT..... YOU'RE ON YOUR OWN AFTER THE PURCHASE!!!!!!!!

I have now spent seven days trying to contact Cannon Cutomer Service. I sent two service requests through their website. I receive email confirmation that two service tickets had been created and I would be contacted soon. More than three weeks later all I’ve heard is crickets. I called the customer service number. I remained on the line for two hours plus listening to elevator music and recorded messages about how important my call was. I finally gave up. The next day I called at 9:00 am and after holding for an hour I pressed 1 at the prompt to receive a callback which never came. I called their Nevada number and left a recorded message. That still remains unanswered. I will never ever buy another Cannon product and I’m telling everyone I know about this experience.

Bought an ammo cabinet from Cannon sister brand StackOn. I requested a spare key, via email and phone. They asked for a bunch of documentation, and I provided it immediately. 45 days later, I email them back asking for an update, and they said case closed with no other info. Now I am restarting the process all over again. Fast forward to my second ill advised purchase of a safe. Key pad beeps constantly, spoke handles were missing. 2 days on the phone and 2 hours on hold today- no resolution- they won’t answer the phones!

Took several months to get a replacement keypad, then when it did arrive , they shipped to someone else's address, even after I spoke with cannon and told them they had incorrect address, emails go unanswered, they just keep sending emails saying problem resolved, it's like talking to a wall. Don't buy anything from cannon..

I bought an expensive Cannon Safe and after 7 months and many emails and phone calls the dial to put in your code to open has stopped working. They want me to install the dial myself. The warranty includes labor to fix it, but they want me to install. I can't even get a hold of anyone at cannon. I think its the cheap chinse parts.

Went to order a spare key for my Cannon Safe and was told they no longer have keys. They wanted to sell me a whole new locking system and I would have to have a locksmith install it. My safe works find and only need a spare key. When I bought my safe, it had a LIFETIME WARRANTY, I guess it really doesn't. BEWARE OF CANNON SAFES WARRANTY, (it's not worth the paper it's written on).

I got a cannon safe and it was missing 2 of 3 spokes to open the door, missing shelf clips to hold up shelves , and my keypad didn’t work. Seems to be a common problem with bad customer service. The lady I spoke with was very unhappy to be at work it seemed like and got irritated after I listed all my problems

The last review sounds just like mine, every time I get to the well send a locksmith. They want me to send a new video just like the one I've sent befor, and start the process all over again. Its been a year this month, Cannon is not a stand up company.