Cannon Safe Reviews | Read Customer Reviews of cannonsafe.com

Cannon Safe Reviews | Read Customer Reviews of cannonsafe.com

Cannon Safe reviews

Showing 196 reviews with 1 star · Clear filters

Sharon R.
Nov 19, 2024
Cannon has the worst customer service…
Cannon has the worst customer service I’ve ever dealt with. Called 2 months ago, when the safe ceased and would not open. Finally got it open and was told a replacement lock would be sent within 7 days. Since I’ve called 4 times and emailed twice, since they do not answer their calls. Would have rather been told from the beginning they were not going to honor their Lifetime Warranty.
Response from Cannon SafeNov 20, 2024
Thank you for sharing your experience, At Cannon Security Products, what matters to you, matters to us
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M H.
Nov 8, 2024
They have horrible customer service
They have horrible customer service, never answer the phone been locked out for almost a month and no response emailed repeatedly signed in won't even allow u to log in. If u call u enter pack up lunch cause there not n no hurry to pick up phone
Response from Cannon SafeNov 8, 2024
Thank you for sharing your concerns. We apologize for any inconvenience this has caused you. We would appreciate the opportunity to address your issues and provide assistance. Please contact us via chat at https://www.cannonsafe.com/contact-us/. At Cannon Security Products, what matters to you matters to us.
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Dont Buy C.
Oct 27, 2024
Bought safe 1 year ago
Bought safe 1 year ago. The keypad started beeping randomly. Called customer service but no one would answer, so I chose we'll call you back option. They did call back the next day while I was working. They did not leave a message. Did create a ticket on their web site, that was useless. Safe is very cheap and thin metal. After owning one I figured out that I could break in to one with a drill and 1/2 inch drill bit. This safe would be ok to keep kids away from guns. Looks like I'll have to buy a key pad yearly. Even though they lied and says it has a lifetime warranty.
Response from Cannon SafeOct 28, 2024
Thank you for reaching out to us. Your feedback is important, and we apologize for any inconvenience we may have caused. We are committed to addressing your concerns promptly. Please connect with us through our chat service at https://www.cannonsafe.com/contact-us/
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Jessica K.
Oct 26, 2024
Love the safe
Love the safe. But trying to get a hold of someone to fix our lock pad has been impossible. Someone did contact us then stopped replying. They told us there was an update and we needed a new one then stopped reply. Do not recommend.
Response from Cannon SafeOct 28, 2024
Thank you for reaching out to us. Your feedback is important, and we apologize for any inconvenience we may have caused. We are committed to addressing your concerns promptly. Please connect with us through our chat service at https://www.cannonsafe.com/contact-us/
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Mark M.
Oct 21, 2024
I have waited on hold for over an hour…
I have waited on hold for over an hour 3 times and have yet been able to speak with anyone. I also created a "ticket" two weeks ago and have not heard a peep. I was supoosed to hear from them quickly. I would steer clear of Cannon. Its the worst customer service i have ever experienced.
Response from Cannon SafeOct 21, 2024
Thank you for reaching out to us. Your feedback is important, and we apologize for any inconvenience we may have caused. We are committed to addressing your concerns promptly. Please connect with us through our chat service at https://www.cannonsafe.com/contact-us/ At Cannon Security Products,
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Alice M.
Oct 10, 2024
Bad digital key pad.
Have been calling about keypad on safe for a month. First off it’s hard to get anyone on the phone. The lady we talked to originally was no help kept sending emails that took you nowhere. Then we talked to a guy that said we would have our new keypad in 3 to 4 business days. It’s been over a week have not received it. Can’t get in the safe at all. Should not have to, but at this point I would buy the dang thing.
Response from Cannon SafeOct 10, 2024
Thank you for reaching out to us. Your feedback is important, and we apologize for any inconvenience we may have caused. We are committed to addressing your concerns promptly. Please connect with us through our chat service at https://www.cannonsafe.com/contact-us/ At Cannon Security Products, your satisfaction is our priority
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Benjamin M.
Oct 8, 2024
Still no return calls!
Still no return calls!! I received a message that my ticket of yesterday had been cancelled "due to heavy call volume" Hard to believe this is a legitimate company. They clearly don't care about their customers At my wits end
Response from Cannon SafeOct 9, 2024
Thank you for reaching out to us. Your feedback is important, and we apologize for any inconvenience we may have caused. We are committed to addressing your concerns promptly. Please connect with us through our chat service at https://www.cannonsafe.com/contact-us/ so that we can ensure your satisfaction. At Cannon Security Products, your satisfaction is our priority
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jeannie V.
Oct 3, 2024
Issues with safe lock for many months.
Issues with safe lock for many months. Phone: Noone answers the phone. Website: asks to fill out the ticket online but can't send. Will talk to Costco to return the product.
Response from Cannon SafeOct 4, 2024
Thank you for reaching out to us. Your feedback is important, and we apologize for any inconvenience we may have caused. We are committed to addressing your concerns promptly. Please connect with us through our Chat service at https://www.cannonsafe.com/contact-us/ so that we can ensure your satisfaction. At Cannon Security Products, your satisfaction is our priority
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