Cannon SafeReviews of cannonsafe.com

Oliver did a great job; I had replaced the battery in my safe without opening it and had locked myself out. He was patient, because I am truly not tech savvy, but made it happen. Thanks again Oliver!!

First I received a safe that was defective. I contacted customer support and reported my issues with the safe. A few days later I was contacted by Cannon customer service representative Javi Hernandez. Javi has been amazing. He has made sure that my new safe will be shipped promptly and that I was completely satisfied. Thank you Javi for going the extra mile. He’s a true professional and a fantastic representative for Cannon Safes.

I see the negativity regarding these safes (believing trolls are more willing to write than pros), and while this is not the most expensive line I have ever owned, IT IS up to the task. I added some weatherstripping to enhance the benefit of my heating rod and circulating fan (humid environment) which solved the only issue I had. Regarding customer service. I have called and emailed and always found the responses to be be far better than most cell service providers. Replacement parts were free and not overly long in delivery. I too had to replace my lockwork which required tapping the horizontal holes to accept the appropriate screws. Could be thought irritating, however I then had the excuse to buy the tap and die set I had been fancying and learned how to use them. Win Win! Colosio is primo at customer service!

I called Cannon Safes to talk with customer service because my safe would not lock. My customer service was awesome. Raymond talked me through the troubleshooting process and explained to me exactly how we were going to solve the problem. I can give every positive feedback to anyone that is planning on purchasing a Cannon Safe.

Model # TS6040DLX wide body safe purchased 2013. It has the “NL” e-lock everyone seems to gripe about. It’s never missed a beat. Good value as far as I’m concerned.

I purchased my Cannon T23 safe in 2002, direct, in Corona, now nineteen years with zero problems.

I must have gotten really lucky 3 times. (Luck #1) First of all, I purchased my Cannon safe from Academy 11 years ago on a fantastic sale. It has NEVER given me any problems. I love my safe. (Luck #2) The only issue I had was when I had to replace the battery I didn't know what I was doing. I got the electronic keypad off but ended up breaking the back where it mounts to the outside of the safe. I called customer service and they sent me out a replacement lock and keypad for free (lifetime warranty). The only downside was that it took several weeks to arrive. (Luck #3) When I went to replace the keypad the screws on the outside of the door used the horizontal screw holes instead of the vertical ones. The holes in the door were not threaded and I ended up ruining the new screws that came with the new keypad. The new keypad uses screws a little shorter than the original. I had to use the originals which means the keypad doesn't isn't snug on the door. I called customer service again and they are sending me replacements (again for free, even though it was my fault). I own this Cannon safe, a GunVault (same company) and a Stack-on (also same company). Very pleased with all of their products and especially their customer service.

I'm sorry to read all the terrible reviews. I purchased my TS-7240 in January of 2011. It has been flawless, and I believe I've only replaced the battery once. Maybe I got mine before quality went down, or perhaps I just got a good one.