Eric A.
Superb tech support
I sent Stack-On the serial number of my safe and they emailed a link to the manual so I could reset the entry code. The reset procedure was unsuccessful. Rafael in tech support quickly diagnosed that there must be a possibly defective reset button, keypad, or board. He generated an order for replacement parts that will be sent via FedEx and also emailed installation instructions. I'm very pleased with Stack-On to resolve the issue.



