Nathan C.
I started phone interactions on Friday
I started phone interactions on Friday, August 12th and spoke to a Representative by the name of Liz who answered my questions and provided me all I needed at the time and then called again on Monday, spoke with Joey who initiated the replacement key process and sent me the form and printed it out and then called on Tuesday and spoke to another Representative who didn't feel like working and got all bothered because I asked her to clarify questions on the form given to me the day before. She clearly doesn't have people skills; she claimed she asked me the way she did because she was sick. If you're sick stay home and don't take how youre feeling on customers calling in. These reps have jobs because of customers like myself needing help to resolve the issue for my call and expect a Great customer experience. Speaking of great customer service, Rep Oliver made up for the BAD rep experience. He definitely presented people skills and was very attentive all throughout the call, glad that I got to speak to him to resolve the issue toughly. THANK YOU OLIVER! OUTSTANDING JOB!