Cannon SafeReviews of cannonsafe.com

My experience with Cannon was nothing but WONDERFUL. We had a fire on our property, our shop burnt down we lost so much stuff including a safe. Cannon stood by their word, and replaced the safe with an equivalent safe for FREE! I had proof of receipt that I had purchased within the last year. With the helpful and so kind and caring team of representatives; Levy, Robbie, Ray, & Romeo I now have a safe again that I can put my valuables in! They are top notch on their products, they stand by their word, and they have one heck of a customer service team! Thank you, Cannon for all you did for my family and myself! I’m forever grateful.

I have received my replacement parts to my cannon safe. The safe now works as it should. I am very pleased with the amount of cooperation in which I received from the staff at Cannon. I would like to take this opportunity to express my appreciation to Danny Garcia and Romeo Bautista for their assistance through this matter. Thank you and have a blessed day.

Victor made me stop cursing the Stack on brand. Out of the months of back and forth I finally got what I needed

I had to get a set of replacement keys, and the process was diligent, safe with steps to ensure I was was supposed to be getting a set, and was able to help me replace my dead battery of my gunvault. My customer rep, Joey was communicative and followed through. When I started this process, I wasn’t certain if I’d be able to open the safe without calling a locksmith, but instead I was successful in getting a new set of emergency keys, and have a working safe once again! Thank you!

Initially my first call was not so great with the first customer service representative I spoke with was not that transparent with any information. if I did not ask, they would not volunteer. Simply it was a bit challenging and not very reassuring. This bothered me greatly and my intuition said to call back to Cannon's customer service department with the hopes of speaking to someone different. And thank the heavens above,🙏 I was very fortunate to speak with Ray Lopez. This gentleman is the highest bar and standard of excellent customer service. He sincerely listened to my concerns and my objectives how to repair and replace a defective keypad as well, he has a tremendous amount of integrity and knowledge and understanding of the intricacies regarding a safe. He thought outside of the box and our conversations led to other issues that I did not take into consideration or factor in with the non operational aspect of our safe. He went above and beyond for the customer. He also rectified several errors made by the initial phone representative. And was proactive in replacing an additional part which is probably coinciding with the other issue. By this act alone it will spare us any further inconvenience and delays and unnecessary cost for any additional trip service charges from a professional locksmith. I profoundly thank him for his time and care he provided me with this resolution.⭐️⭐️⭐️⭐️⭐️👍😊

My product was delivered today and looks great. I was missing one small part, so I called customer service. I spoke with Mr. Martinez…he was most helpful. He helped me get my product registered and get my replacement part ordered. What great customer service! Thanks to him and Cannon

I was reading some of the reviews. And I have to say that the 2 gentleman that I talked to were very helpful and knowledgeable on the issues of my safe not locking all the time. One minute it would be locked and then the next time it wouldn’t be locked. Sent pictures of the lock to them by email. Was notified today that they are sending me a new lock.

My second Cannon and scratched it up moving. sent email with information, I get notified later in the day they are sending me touch up paint. They been solid to deal with so far.