Cannon SafeReviews of cannonsafe.com

I wanted to update the review once I escalated. I received contact from Dan is customer service we worked through my lock issues in one business day. I feel it necessary to update their rating as well Cannon safes may be a good value but their customer service is as bad as it gets! I put in a ticket early on Monday 12/19 along with a video of my issue. It is now late on Friday on 12/23 and I have heard nothing other than an email assigning a case number. I also have a safe that holds 30+ guns and it is unable to be locked so my collection is frankly unprotected. I would beware if looking for a gun safe to purchase.

After purchasing my safe and getting it home, I opened the safe door to find nothing but 2 keys and my warranty card. No shelf clips, floor plugs or side shelves. The store manager opened the safe at the store and said nothing so I figured all was well, (I should've looked). I called the store and was directed to contact Cannon Safes. I did just that and couldn't have been more pleased. Customer service was extremely helpful and sent out the missing items free of charge and I a timely manner. I would have given a 5 star rating but there were a few scuff/scratches on the safe and a very small dent in the front. Nothing but cosmetic damage and will definitely not hinder the safes propose.

It would have been a five star but I had to work on it less than a year from purchase. I purchased two identical 18 + 2 gun safe from tractor supply last year on Black Friday. One is still working great but the one at my farm to keypad stopped working so I replaced the battery went back the following week the battery's dead again put a battery in it and 3 minutes later the keypad was not working. Immediately called Cannon got somebody on the phone and in less than 2 weeks they shipped me a new keypad and little computer brain that it plugs into. Problem solved didn't cost me a thing except for a little bit of my time. I really do like the safe but just a little disappointed that I actually had to change out the keypad. But if it does go out again I know that all I have to do is call and they will ship me a new one. Luckily my safe came with a master backup key that goes behind the keypad to open the safe if something should happen to go wrong with the the key pad. With the service that I received I will more than likely buy another Canon safe but I would prefer a combination lock with a dial versus a digital keypad for the simple fact I'm pretty positive I would never have to change that.

Needed to speak with the company about a malfunctioning item. Call answered by Romeo Bautista who was friendly and helpful. After correspondence by emails, he was able to help solve the problem.

They replaced safe under warranty after 3-4 years.

First, I want to compliment Oliver Canache, your CSR. I was totally freaked out about my Cannon safe malfunctioning when I called. Oliver kept assuring me that he understood my anxiety and said he would take care of it. Words alone can’t express my utter joy at speaking with a company CSR who let me relax and did his best to help me. He quickly found my model 23 (circa 2002) safe in his database and explained that my lockset was an LG and he would be placing an order for a complete lockset replacement under Cannon’s lifetime warrantee. He followed up quickly with an email giving the order number and another with links instructions on how to replace the Premier lockset with the new NG lockset and set the password. I received the new lockset via FedEx in 5 days. This is where the problems began and the reason for the 4 star rating instead of 5. The lockset replacement video was not for my model. It was for the Premier lockset. I spent 30 minutes trying to lift the keypad off the door and even hammered on it with a rubber mallet with no success. Exasperated, I searched YouTube and found a video of a man replacing his Model 23 lockset and found that I had to remove the keypad overlay and the underlying electronic pad to access the screws to remove the keypad. Big fail for Cannon for not supplying the proper video. (I searched Cannon’s website and didn’t find the correct video at all. The YouTube video was far superior to Cannon’s video. It was glitzy, but little substance. The YouTube guy explained (verbally) every step and even explained how the mechanics of the entire locking mechanism worked… including the safety bolt which is missing entirely from the Cannon video. The second problem was taking off the old setup and replacing it. The screws were torqued so tight that I stripped the head of one. After I managed to replace the lock, the bolt wouldn’t set. There was no interference from any part in the safe except for the bolt housing. I kept tightening the 3 screws and each time the bolt became looser and dropped after I tapped on the housing. I soon realized that the lone top screw (shorter and larger diameter thread) was too short and wasn’t pinning the housing to the frame. I located 2 large washers and placed the on the screw and it finally worked. In summary, your instructional video was useless and the parts I received were substandard. But Oliver was great.

unfortunately, when i received my stack-on 14 gun cabinet and the door hinge pieces were broke. i called customer service and spoke with Oliver. Oliver was knowledgeable, friendly and helpful. The solution was to send me out new hinge pieces-- simple fix , i believe it happened because of rough shipping. I have used stack on products for about 20 years-- and i will continue to use and recommend stack-on because of Oliver!!! well done--you should get a raise Oliver!

I was locked out of my stack on dial safe and Rafael Mendoza was very kind and helpful. He went step by step and was helpful with sending the proper directions to get back into my safe, thanks for your help