Cannon SafeReviews of cannonsafe.com

I like my cannon ,but there customer service/warranty stinks. Safe got flooded June 2019 and now it's April and nothing has been done. I have sent photos of safe, copies of incident reports and nothing. I have 3 cannon safes but no more will be getting rid of them and getting from a company that will live up to there warranty.

Keypad failed and locked me out after 5 years. Called Cannon and got some dude who could barely speak English. No hate to the individual but gee whizz Cannon! Please have somebody who is fluent in English in customer service. Long story short, I still am locked out.

I Bought this safe 3 days ago and it is busted already. Called customer service last night was told it was most likely because I didn't put new batteries in it. So after spending 15 dollars on batteries it still is stuck shut. As a average american who is trying to protect his family while keeping his guns secure by buying a GUN SAFE I have no access to my protection because the safe I spent hundreds of my hard earned dollars on busted in 3 days and now have to wait for a rep to come open and fix whatever the issue is. Still has not been resolved or a time frame for it to be fixed been given. DON'T WAIST YOUR MONEY! Update- They fixed issue for now hope it stays that way.

I am a locksmith who has recently opened 3 failed cannon safe electronic locks.(without drilling). This company is using an inferior interior lock if you want to call it that. These "locks" are a small electronic solenoid with a short flimsy pin that when electrified gets drawn in to allow passage of the cheap bolt works assembly. Also, the key pads are shorting out on a regular basis. Folks giving good reviews of these safes have no idea what they are talking about when it comes to the lock. Any safe lock I can open in 5 seconds is no security at all!! If you need help opening one of these, especially the Safari Series, please contact me. I can save you headaches and get you access to your interior easily.

Bought the safe as a lifetime investment. Inside door panel started rusting heavily & I removed & contacted customer service. Since my safe model was no longer made I was sent a replacement panel that was to large & told I would be responsible for modifications. I am seventy & disabled so I went to outside parties for help. I was told that the replacement panel would be a major undertaking to modify . Notified customer service again & asked if I could take my old panel to a third party for repair ( remove rust, repainted, fabric replaced). Customer service stated that they might consider paying half with their maximum share not to exceed $75. I said totally unfair & asked for Cannon CEO Aaron Baker’s phone or E-Mail address & was told it was unavailable. I regret recommending Cannon Safes too many friends over the years & hope they do not suffer similar experiences with their so-called Lifetime Warranty! I would be happy to forward photos of my damaged safe to any potential buyers.

The electronic lock is very problematic!!!!

I will NEVER EVER buy or recommend a cannon gun safe after my experience with them. They knew that the Securam lock was a problem and instead of contacting the owners of these safe and telling them that they were no longer using this lock. They wait til the lock goes bad and send you the new one. It then cost you $400.00 to get into your safe to change the lock. When if they had sent the replacement lock before the original lock went bad it would have not costed the consumer a dime. Very poor customer service in my opinion. I now replacing the safe with a Liberty, who stand behind their product for 5 years not a 1 year.

Parts did not arrive on time and service person did not seem to care, that she had done her job. The whole company needs to work together.