Cannon SafeReviews of cannonsafe.com

My safe's code scrambled, basically it changed without me changing it. I called customer service, terrible... I ususally don't review bad, but wow, this service was terrible. First I called, the agent was rude, also talking smack on the background as if he was watching a game or something... after all that waiting, he told me a solution...a Locksmith to drill. My safe came with a Lifetime warranty when I bought it, yup didn't work, I was told they don't have the part for the safe because they stop doind them not long ago. Don't call customer service, I called a Loclsmith that only do Safe, and they gave me more information then the actual people that are getting paid as "customer sevirce".

Been trying to buy a replacement keypad for my 84 gun widebody gun safe for several months, these jackasses are zero help, I don't even understand!!! I have two 84 gun widebody safes and the customer service is non-existent. WTF? It ain't like I'm trying to scam a free keypad, I've made it clear that I broke it and I want to purchase a new one but they will not help me. .... Do not buy a cannon safe, their customer service sucks, safes are top notch but customer service is non-existent. Billy Pinkston at 941-962-5507 if anyone has questions.

Began the process to purchase a replacement key for my safe in December. I finally received the key March 3rd. I am still waiting on a response to my email sent two weeks ago asking if a tracking number would be provided.

One of the worse experiences I have ever had. No response through email. I've paid the money and they won't give me my replacement key. Don't purchase from them.

Just like every other company not being helpful admitting there product malfunction. Very unsatisfied...I'll never buy another cannon product

My experience with Cannon Safe has not went well to do the fact that I purchased a brand new 64 Cannon Highlander for approximately $1,000 at Tractor Supply and the store held it for me for a couple of months until I could pick it up. I watched the store attendant unbox it put it on the forklift and load it onto my trailer. However once I got home and began to set it up I noticed that all of the shelving and the spindles except one for the handle was missing. It's also poor craftsmanship on the inside with gaping holes and cheaply designed materials. The digital keypad was pain in the neck to get the new code setup. It must have taken me about 45 times to get it it's finally set up. I sent in a ticket online when I first got home and realized I had the problem and never heard back from the company so after a few attempts I was able to reach customer service and was told that I was going to be responsible for paying for the parts that were missing and the shipping because it was no longer under warranty. I expressed to them that had not been used or removed from the store until about 2 weeks before I contacted the online service and submitted a ticket. But the agent did not care did not want to hear about it. There was no remorse and he told me to submit the receipt and they would ship the products at my expense!! The only time they have reached out to me is to close my ticket because I contacted Tractor Supply and ask for the receipt that I was never given or the pickup ticket confirmationi. They let me know that Cannon has that information because I purchased brand new from their chain and that I shouldn't have to be submitting anything to them. They also shared with me there have been multiple issues with these safes concerning missing parts faulty keypads and damaged housing. I'm disgusted because I chose this brand over a Winchester that we already own. I believe that good customer service says Cannon should not only ship the missing parts but send someone here to fix the keyboard and the poor craftsmanship or send me a brand new safe and have someone pick this one up and return it. Is a 600-lb safe I cannot return it.

the gun safe i have was purchased in 2012 and the locking mechanism failed, i called cannon and they walked me through the procedures to try and fix it. it turned out to be a keypad failure; they told me i would have to call secureram ,i called them and they charged me $75.00 for a loaner key pad. i had to send back once the safe was open. i than called cannon back and they wasted my time making me take pictures of the locking device inside the safe, and than say its going to cost me $190.00 for a new lock. it has warranty!! i will never recommend cannon to anyone.

Cannot recommend Cannon Safe, key pad died after a few years, Cannon has been horrible to deal with trying to get a new one. They charged me almost $100 and then sent me the wrong keypad and hardware for my safe and then told me to drill and tap my safe myself to make it work vs getting me a correct replacement keypad. All further correspondence was irrelevant generic instructions that didn't even apply to my issue. A safe is a good investment, just make sure it is with a better company than Cannon.