Cannon SafeReviews of cannonsafe.com

My safe’s locking mechanism won’t retract and I’m locked out of my safe. I do not have a key, and I was told by your customer service representative that I’m out of luck, needing to call a locksmith to open it, which will require it to be drilled open (which for some reason is not covered under your “lifetime warranty, even though the expense is a direct result of your safe malfunctioning). You claim to not have the key number for this safe on file (even though I have the model and serial number). Other manufacturers maintain records of the appropriate key numbers to each safe model, and reissuing a new set of keys isn’t an issue with them. Your customer service rep, Lucy, was very rude to me, insinuating that this is all my fault because I don’t have the key, and that “I should’ve made sure I had the key handy,” then hanging up on me after ignoring my frustration with this situation. I obviously understand that I should have the key, but I don’t have it. I relied on YOUR safe to function properly, and it failed me. Now I’m out $500 to have a locksmith drill into this safe so I can open it, rendering it damaged permanently. I will never buy another safe manufactured by your company, and I will recommend to all stores that sell your safes to reconsider. I’m thankful that you’re the only company I’ve encountered with this poor level of “customer service.” If you continue to treat your customer’s in this fashion, leaving them dead in the water when they need your assistance, you will cease to be a going concern because other manufacturers that care for their customers will drive you out of the market. From the comments I read online, along with other reviews, I’m not the first customer that has had issues similar to this with your product. Please reconsider changing your processes for assisting your customers, because all your organization does is “shoo” them away when help is needed.

I bought my safe around '05 it has been kept inside out of the weather. Never had an issue until now. The dial has alot of slack. I called them this morning, they told me the combination lock wasnt covered. I asked what was covered? They said not the dial or the lock.They said I was going to have to purchase a lock online or locksmith. They dont even sell parts. Yes I know the safe is old,but what wears out on a safe. then Cannonn dose not Warranty. I wonder if they would warranty anything they lie about.

I purchased a safe on July 4, 2033. When I got it home found it had no keys and the digital combination lock was faulty. I spoke with customer service and explained the issues with the safe, I was told I would receive keys in 7-10 days and the new digital lock in 3-4 weeks. I received the new combination lock in 2 weeks and I'm still waiting on the keys. I've sent Multiple emails with No response, I finally had to call customer service again, was told by a very unfriendly lady she'd send my request to the key department and they would send me an email. So still no keys and again waiting on an email. Cannon customer service is Hideous and I would not recommend buying from this company!!

Purchased new 2010. 13 years later the electronic keypad started eating 9 volt batteries in as little as 15 minutes. I contacted company due to having a lifetime warranty on th keypad. Of course I had to do the dance with a rep. Told me new parts were going to come in from Mexico. But they were back ordered. 6 weeks later a box with parts came in. Not the same and weighed 1/3 of the original part. NOTHING WAS THE SAME . Very cheap plastic, not correct in any way. No instructions, no assistance with issues. Told me to go buy a metric drill bit. Holes to mount were not correct. The keypad is too thin so it won’t stay on door. Falls off and hangs by the wire. They also sent a different design latch inside the door. Built incorrectly so it would not set flush. Latch hangs up. I now leave the door open with the lock in closed position do the door doesn’t close and lock shut. I was lucky . When this problem of eating batteries occurred the door was opened. To get a locksmith to come drill my safe open it would cost $350-$500. I luckily didn’t have to go that route. At this point I feel that a Cannon safe would make a good boat moring. I get emails weekly from Cannon but all they ask is if I’m satisfied. Apparently they don’t read the return emails. SO IF YOUR LOOKING FOR A QUALITY GUN SAFE ——RUN AWAY AND DONT LOOK BACK. GOOD LUCK PEOPLE ! MAKE SURE TO READ ALL REVIEWS

My keypad started failing. It has always felt cheap and now the lower half would not reliably indicate a number press and I was lucky enough to get it open one last time. All the forums say Cannon takes weeks to warranty ship anything and I don't want to wait weeks with my safe open. So, I decided to just buy a new keypad and got on chat with Cannon to do that since it is not an item you can add to the shopping cart at their site. I told them that up front but they seemed to behave like everybody says that but secretly wants a free replacement. So, 45 minutes, two disconnections, sent photos and videos and took the interior panel off. I gave them all that and kept saying I don't need a warranty claim. I just want to buy a new lock that fits. I assume all the hoops were to either annoy me enough to give up or justify sending me a replacement. Ultimately they never suggested a replacement, gave me no answers, and when it was so long between their replies I timed out and was sent back to the Bot reply cycle a third time, I did give up. I called the company who makes the locks. They took about 45 seconds to ID the lock model and sell me a new one. About an hour later I get a set of emails from Cannon documenting all the chat evolutions and asking me for my phone number and address. I assume they were now going to offer me some solution but it was not stated and I had already bought elsewhere. They never said akin to "we are sorry to hear that, you don't need to buy anything, if we can confirm a few things we will send you a replacement." If you are willing to grind though their process I guess they will eventually yield, but if your time is worth more than minimum wage, you are just battling on principle. My advice: just call or go to MBAusa.com and buy a new keypad. It's about $50.

I’ve had (3) electronic locks fail on Cannon safes in 2 years, never again. One was installed with a pinched wire, other two stopped working and had to call lock smith. I’m moving up to a much more reliable ie expensive safe company. Customer service is terrible. Save yourself from these low quality units and buy something else.

Armando might have been helpful to some people, but not me. All I have gotten is a runaround. My safe will not close properly. I contacted the company and was asked for pictures, video and more pictures. I was told that they did not have enough evidence of a problem to send someone. The door of the safe is clearly hanging wrong. I even contacted the distributor and they have been no help. I'm truly disappointed in every aspect of Cannon's customer service and product.

I called your customer support told them about kepad not working, they were great said they would send repair part which they did got it Fed Ex. Great I opened the package and found they sent the wrong part.